who slammed the door

[Sparkle]

Hi,

Would be cool if Nord, and their so cool instruments, could resolve this liiiitle issue in the royal grand piano.
When i play long chords with harmonics, it becomes boring to ear that noise on 2 notes, 4th B and 5th C, it sounds like a man slammed the door in the bottom of the room.
So each time, almost i play these notes, bim, and bim. Thanks

Royal grand is super.

[Nordlicht]

Interesting. I just checked on my Stage 3 Compact: I can't hear anything "special" when playing these two notes. I also played around with the settings (string resonance, pedal noise) but with no difference.

Can you reproduce this noise also by pressing just one of these two notes alone? Could you record it?

[baekgaard]

Which version (XL, L, ...)?

Do you have string resonance enabled?

Do you hold down the sustain pedal?

I assume that you don't release the pedal and press it down again (which can create a noise similar to what you described - pedal noise recorded faithfully)?

[Sparkle]

ok, so there it is, the XL Royal piano and his noise.

• royal noise.mp3

[baekgaard]

I can hear the click on your recording, and I just tried the same test here - playing those two notes the same way like you did, which is without the sustain pedal held down? I also tried many different velocity levels.

But mine sounds exactly like it should. No click or door slam...

Your recording sounds a bit weird though. Was this a stereo recording directly from the outputs of the Nord to your computer?

I tested using the XL on a Stage 3 (and also the M version one the Electro 6) - which board did you test this on?

At what level (ie how hard) did you play the notes?

Do you have all effects off?

I was also wondering that since it sounds like two keys are affected the same way, and the XL does not share samples between keys, it could rather have have been the L version -- although you had said it was the XL version.

You could also try to connect your board to the Nord sound manager and maybe re-download the piano again.

Let us know what happens.

[Sparkle]

Thanks Baek,so i did what you told me, re-install the same 5.4 royal piano on my nord grand.
Same noise sound. I just have high mid on the piano, and yes the XL sound is supposed to use single sample per notes, but as always, don't believe it, cause it is not true.

You can hear that noise easely playing mid force, 30-60 i’d say. If you play with a band, flat eq, it never disturb.
Even in large version, i can easily hear that a single sample is shared between 2 notes on the keyboard. It is not a problem, the sound still really good, but...hum

[Hlaalu]

the XL sound is supposed to use single sample per notes, but as always, don't believe it, cause it is not true.

May I ask what makes you believe so / how you know it's so?

[Sparkle]

...my ears...

[baekgaard]

Thanks Baek,so i did what you told me, re-install the same 5.4 royal piano on my nord grand.
Same noise sound. I just have high mid on the piano, and yes the XL sound is supposed to use single sample per notes, but as always, don't believe it, cause it is not true.

You can hear that noise easely playing mid force, 30-60 i’d say. If you play with a band, flat eq, it never disturb.
Even in large version, i can easily hear that a single sample is shared between 2 notes on the keyboard. It is not a problem, the sound still really good, but...hum

I tested it also with the EQ settings you mention (i.e. I set Timbre to Mid and added a boost (+10-15 at 1.5 kHz and also treble) and redid the test on the Grand, and I still don't hear anything.

In order to figure out if this is particular to your instrument or something else, could you 1) create a midi file that shows the problem, 2) create a program with the settings you use and 3) maybe re-record this again. I could then try to play the midi file with the exact same settings on my board and see if I get the same results or not. There could of course be some subtle combination of settings that I haven't set up here which causes it to be not reproducible.

[BTW: My forum handle is just my (full) surname].

[Hlaalu]

ok, so there it is, the XL Royal piano and his noise.

• royal noise.mp3

I run this through Audacity. Look at the spectrum... Assuming you recorded it sending both channels to a stereo line-in of your PC, it looks like it might be something to do with only one of the two channels.

Btw that little spike the red arrow points at is all I got, and I had to zoom it a lot to even see it. But it seems the other channel is unaffected.

Also: the 4th and 5th time you hit the note it seems the click comes a fraction of a second faster than the other. Measuring this could be another good thing to do to track the problem down.