Got my Nord Stage B-Stock but the wheel is dead

[davlippo7]

So then I'd have to ask the obvious question. Why then did the Nord idiots repeat the same error on the NS4? That's a logical and fair and obvious question and it costs over $5,000 thus stupid is as stupid does mamma always said.

Let's raise the argument that, "oh I can solder wires so Nord isn't responsible for being incompetent.". Yeah that's BS.

That's willful incompetence which means they intended on doing it. Or was the NS4 released prior to the NS3 issue being discovered which would be really hard to believe.

I understand the fanboy angle very well. It happens with Yamaha a lot. We're all fans of a brand so when they do something stupid we love them so much we ignore it. Like your spouse for example. But these items cost over $5,000 and for new Nord clients or customers I'm like wait a minute, this is a known issue and the rep pretends he knows nothing about it and he's a stingy ass and won't help and why am I buying a Nord when they can't figure out how to plug in a cable? Then I'm wondering what the hell else can't they do or they screwed up? I mean from a non-fanboy perspective it looks really really bad. From this forum perspective maybe it's no big deal because Nord is your spouse and you're sleeping together.

I'm still amazed that I sold Nord by bragging on the NS4 and I could even do YouTube videos promoting it but this rep is like we don't need you we're the best and "everyone" loves us and we can do no wrong and we don't owe you anything and you're a nobody and we're like a god so take it or leave it. But we do really want to cover our tracks on your keyboard which is all he was concerned about. What a terrible attitude and business management example.

At least have a corporate real Nord owner or direct rep locally or with company ownership contact me and state their policy and position and offer a solution. I'd have thought Nord would have given this AM&S guy plenty of corrective management authority in such a massive US market which then means he being an ass of his own free will.

[maxpiano]

1) you should not speak for people you do not know and so please avoid to assign a generic "fanboys" tag to a whole forum, I find it quite disrespectful
2) speaking for myself (the only one I know and I can speak for) I have owned and still own keyboards from multiple brands, but never "married" any brand and I never will, I buy what I like and need, repair what gets broken (under warranty or not) and return/sell what I don't need/like any more.
3) I have owned many Nords, since NS Classic, never had an issue : "Is it luck?" (Primus song citation)
4) the design of NS4 may have been done while NS3 problem was not yet spotted or very occasional (as it seems to be for NS4 too)
5) you are still refusing the fact that your dealer and country distributor are responsible for your customer service and satisfaction on that Nord Stage 4 (they may in turn complain to Nord, unless they believe that the damage was not caused by Nord/or themselves....);
6)if you are not satisfied with the US distributor of course you can also write directly to Clavia, but expecting a direct answer I'd say is " a little optimistic"

[davlippo7]

If we're being totally honest yes fanboys do exist but it doesn't mean everyone here is one. I'm just saying it's a Nord forum so they probably do exist here and people might blindly defend them at all costs.

I live in the Yamaha Musicians forum we tell it like it is (they have all brands) so I don't really care to argue. BTW I sold most of my Yamahas' because I don't like them in many cases.

Assume you've had 30 Nords and never once had a problem. That doesn't mean mine or others didn't have problems or that we are scamming or lying and blackmailing and for what? To get a small token freebie? How about Nord just doing the right thing in one case, mine? Where's their millions wasted on advertising? They can't sacrifice one penny? Stingy if that's their policy.

True about the dealer and rep but I'm in America so my only voice is here and other forums because what Nord executive will hear me otherwise? They probably don't care about any of us but we can still talk about it openly.

That AM&S manager isn't going to patch me through to a Nord executive however I did send my case situation directly to the country of origin we'll see if they respond.

Let's assume $1.00 of each Nord sold goes into a fund to settle issues. Of all Nords sold what's that assume 1 million in US over some recent time period. So they have 1 million sitting there available and my one issue would cost them $1,000 delivered for a new replacement NS4. What's that percentage? 0.001 of total money that's not even part of their profits it's just sitting there. It's such a small thing it's totally inconsequential only that they are asses.

[maxpiano]

Assume you've had 30 Nords and never once had a problem. That doesn't mean mine or others didn't have problems or that we are scamming or lying and blackmailing and for what? To get a small token freebie?

No not 30 really, much less trust me and trust me also when I say that I didn't mean that your or others' problem are not real or invented to get any advantage, but otoh blaming the whole Nord company, production and design because you have a problem is the same as calling fanboys all forum members just because there are some (and there are yes, as in any forum), don't you think?

PS: that problem can be easily repaired by any technician o rsomeone with basic knowledge of DYI electronics; I can repair my own keyboards and I do, at least for basic problems, but I would never open an instrument when still under warranty, in that case I send it back to have it repaired and for free (as far as the issue is original and not caused by myself)

[davlippo7]

NO I'm not blaming anyone here it's my only voice to reach Nord (if they get wind of it) or I could call a public news conference.

Some did say I was overreacting and downplayed it and Nord wasn't at fault or not a big deal etc. but I disagree so I did assume those might be fanboys for obvious reasons. That term really shouldn't offend anyone it's not really that offensive and it's not (4) letters either. IF I'm called a Yamaha fanboy I'd say maybe but not recently. It's kind of a humorous term and not fighting words.

The dealer sales person told me I didn't know how to operate it but then he admitted he knew nothing about it either. Some people do assume user error or user fault without knowing I have experience.

I'm actually a big fan of the NS4 but I hate how the rep and maybe also Nord treated me. It's sour grapes because of that one guy and I hope some here agree with me that if the shoe was on their foot it would also be sour grapes including the rep and sales person acting like I'm the bad guy. Flat out refusing and rejecting every single presented solution except for his. The way it works like in my business is the customer is always right and I paid not like I'm asking for a free NS4.

I restored this one AX60 and my Fanboy Yamaha SeqTrak

[maxpiano]

It's fine, written words (no voi e tone) can be misunderstood (particularly between people from different countries and cultures), but I understand what you mean

BTW also in Italy we have the say "the customer is always right" and sometimes we add "if he/she pays and behaves" (then, well no that is not always true... I'd rather say "customer has rights" but he/she may not be "always right" e.g. if asking something which is out of the contracted Ts&Cs )

PS: wow, you have quite an collection (I'd say "an arsenal") of synths!

[davlippo7]

What a shame the internal memory is so small you can't load all the additional voices on the site.

So then in order to listen to a new one you have to swap out or sacrifice one that's already loaded. Come on memory is cheap these days I had swapping out voices having to use a computer. Any way to double the internal memory?

When patches are swapped out (say I load/swap other pianos) but a preset program uses those patch voices what happens to those programs? does the new voice in the chain take it's place?

[Mighty Motif Max]

Yours are some FAQs, if you Search this forum you can quickly find answers to all of them

[cphollis]

What a shame the internal memory is so small you can't load all the additional voices on the site.

So then in order to listen to a new one you have to swap out or sacrifice one that's already loaded. Come on memory is cheap these days I had swapping out voices having to use a computer. Any way to double the internal memory?

When patches are swapped out (say I load/swap other pianos) but a preset program uses those patch voices what happens to those programs? does the new voice in the chain take it's place?

Did you read anything about Nords before acquiring one? I'm convinced you didn't purchase yours through a dealer.

[analogika]

When patches are swapped out (say I load/swap other pianos) but a preset program uses those patch voices what happens to those programs? does the new voice in the chain take it's place?

Check out the user manual for the Nord Sound Manager, specifically the sections on "Substute" and "Relink".