Sorry, your story is not adding up.davlippo7 wrote: ↑31 Oct 2025, 06:22 Yes that's them American Music & Sound he's the manager and essentially nothing to do with Nord besides handle such problems and not well.
Could be that if the gear is that good in most cases and then when something unusual happens they assume they are being scammed and so they have no idea how to respond (except very legalistically) but we know they are swimming in money so to be so stingy and greedy is very sad.
There's no bending over backwards to show love for customers or going the extra mile it's just do as we say and that's it. That's very poor customer service and proves they don't care about customers. My posts should be raving over their exceptionalism except there isn't any.
It's just how I feel, obviously Nord users who never had an issue don't relate whatsoever.
There's no Nord accommodations, no gratefulness shown, no embarrassment or remorse, no sincere apologies etc. and it was ironic because they sort of ask me "what will it take" and I made some reasonable suggestions and all they said was NO!, do as I tell you. So why ask me what will it take if all you know you are going to do is send me another "B-Stock" with no idea what's wrong with it after mine has been returned. No that's BS!
The acting as if they were being nice was superficial and narcissistic I never bought it from the US Nord rep. You should accommodate and compromise simple as that. The days of the customer being right are long gone companies think they are Gods but not all of them.
I'm a business owner and engineer and several times I produced a final set of plans and the client said "I want a refund". The work was already done and I gave them a refund and they already had the product in hand. That's how it goes and that's how it's done right no matter how much I didn't like it. I wasn't asking for a free keyboard but new would be nice and fair without me worrying about the condition of it. It costs Nord a few pennies and we all know it. Nothing to it whatsoever just do the right thing.
They have the records on this unit and who knows the (1) designated repair guy could also be covering his own ass saying I didn't do that. Not like they would ever tell or admit it either way. I agree something so trivial could have been instantly resolved in seconds but they refused to my offer. I even offered to simply receive their Triple Pedal 2 which lists for $400 but we all know that costs Nord about $40 to manufacture. It's a MIDI pedal. The ass said no he couldn't do that either. What a moron. He's giving Nord a great big black eye and he doesn't even work for Nord it's some American Music & Sound company he manages. I reached out to Nord overseas so we'll see what happens.
Corporate Nord might be a smaller company but I've seen Nords all over the planet in mass quantities. They aren't hard up for work and if I can refund in my business living paycheck to paycheck and lose thousands and still survive this jerk can accommodate easily but doesn't want to. I'm just a little nobody but at least I can tell my story on forums. Should someone single person representing all of the US be calling the shots for Nord who doesn't even work for them?
First, you won't answer a simple question -- WHERE did you purchase the unit? The actual seller is never mentioned in any of your extended posts, making me suspicious that you don't want to share that information.
Almost 100% of all Nord keyboards are sold through authorized retailers. They are your FIRST LINE OF CONTACT if you are unhappy with your purchase -- you simply return the keyboard for refund and/or exchange. This includes *ALL* B-stock.
But you didn't return the unit. I have to assume you did NOT get it through an authorized retailer, so you couldn't return it.
Instead, you decided to start banging on Nord and their distributors to see if you could get something that way, knowing full well that Nord isn't responsible for unauthorized repairs.
When that didn't work out, you came here to repeatedly sound off here on this otherwise music-centric forum. Read the room -- we're all musicians who play Nord keyboards and are quite happy with the company and its products.
Nord and AMS would be well within their rights to tell you to get lost if you've somehow acquired a grey market (or black market) keyboard. They are certainly not responsible for the crappy repair job you experienced, unless they did it themselves.
And they certainly don't deserve the grief you're giving them.
