Got my Nord Stage B-Stock but the wheel is dead

[davlippo7]

What are the odds on a Nord? Supposedly came from Nord as B-Stock. It's my first Nord I'm all over the YamahaMusician's forum mostly using the same name. Very similar to this forum. Any ideas and has anyone been under the hood on a Nord Stage? Could it be something simple? Now I wonder what else is wrong with it.....

I did update the OS BTW.

Well, well I opened it up and wasn't even plugged in. The pins were bent over I was afraid to straighten them.

Also odd the (3) wires were soldered to the board so you couldn't remove either.

The clip was only slid over the pins without a catch. What Nord repair guy did this? Supposedly it came from Nord directly.

Also that brace was missing a screw and the other screw was lose about to fall out.

What's your theory from this tampering and the real question is why was it done in the first place?

What was actually wrong with it that led to this? If that brace screw was missing someone took the board out I' guessing.

Anyone else have interior photos of there's to compare to. All you do is remove the rear upper screws and the side cap screws and it comes off easy.

I'm concerned what was done on the board that I can't see.

[maxpiano]

B-Stocks don't come from Nord, they are sold items that have been returned the selling shop and it is the shop responsibility to ensure it is OK for reselling it; it is possible that the MW was having some connector issue and the previous owner(s) did something he shouldn't, being under warranty (like opening the keyboard and trying to fix that MW, the wrong way) and the shop didn't check the instrument properly when accepting the return.

PS: the Pitch Bend wires (part of the combo harness coming from PB/MW assembly) are directly soldered on all Nord Stage models, nothing strange there, this is required due to the resistor schema used by Nord patented pitch bend, which requires a perfect connection that a plastic connector cannot guarantee. MW wires instead are the 3 that are on teh connector.

[Mighty Motif Max]

That or it's a "factory refurbished" unit or something. Roland does actually have a refurbished/B-stock lineup that they sell through various retailers - usually places like Music Go Round. Yamaha does the same thing - B and C-stock items that are right from the warehouse.

[cphollis]

I guess all items sold as "B stock" are not created equally.

I've bought several Nord via B stock, always in great shape, never an issue.

[davlippo7]

After sleeping on the fact that it was internally repaired and then sold as "B-Stock" I'm thinking this is a big problem.

What if?

1) It had been working but I didn't know about the mods? I sold it later and the buyer finds out and comes after me for non-disclosure? They would never believe me that this story is true and as follows.
2) I think the "B-Stock" classification only applies to external cosmetic flaws not that the unit was internally rigged. Pretty sure that's not legal what was sold to me.
3) A "Nord Rep" offered to ship me a replacement "B-Stock" but hasn't ever said what's wrong with it and I won't be allowed to compare side by side
4) If I can't compare them side-by-side and I don't know what's wrong with it, that's not a solution IMO kind if being a cheap ass.
5) If Nord & dealers are selling rigged undisclosed gear that makes me very nervous. The seller is claiming Nord provided it as "B-Stock" so what's the real story? What's corporate policy?
6) They refuse to send me a new unit but Moog/Musician's Friend shipped me a new Must no questions ask and without returning the original one
7) The fact that they act like they're doing me a favor & they must follow rules when someone has already broken some rules is insanely hypocritical
8 ) I'm not a child and these are extremely expensive products. I think I'm being played a little bit. Offering a warranty doesn't clear up the issue that someone internally rigged it and could come back on me if I sold it.
9) Just because, as someone stated on Nord forum, they've bought "B-Stock" and never had a problem doesn't mean it wasn't internally rigged even if it's working.
10) I think if a piece of gear is internally rigged it should be sold as such clearly stated and probably sold at half price or cost or an agreed upon offer for the repair that has taken place and with a warranty.

Thoughts? Am I being unreasonable?

[cgrafx]

yes your being unreasonable. There was a known issue with the connector for the pitch wheel coming loose. The solution for that problem was to solder the wires directly to the board (which is what you've seen on your unit). If the keyboard is working properly now, use it, enjoy it.

[davlippo7]

yes your being unreasonable. There was a known issue with the connector for the pitch wheel coming loose. The solution for that problem was to solder the wires directly to the board (which is what you've seen on your unit). If the keyboard is working properly now, use it, enjoy it.

So you agree "B-Stock" being defined "ONLY" as scratch and dent, scuffs etc. to also include internal repairs and modifications?

That's not the definition of "B-Stock" or it needs to be changed officially.

I've heard of "C" & "D" stock so why not "Repaired Stock"?

Say I sell it and the buyer doesn't believe me, does Nord have an official public statement that they approved the internal soldering and resale without disclosure of said repairs so that everyone is on the same page? Common sense?

Why solder the pitch wires but leave the wheel harness loose to fall off without a latch and leave screws loose and out? That's what you call "professional"? That's garbage work and what idiot sanctioned that? Think of the hassle, time and concern for me and all it took was for someone to disclose that information upfront?

I'm new to Nord so how was I supposed to know this? Who will reimburse me for many hours chasing it down? Aren't these professionals and a industry leading company? All it took was a flyer in the box stating what was done and to be aware of it. Common sense.

[cgrafx]

you are making assertions not in evidence.

The soldered wires had nothing to do with being b stock, that was almost guaranteed to have been done at the factory before it originally shipped.

you may also find actual board modifications on many electronic devices to fix board layout errors/mistakes, because you don’t scrap thousands of dollars worth of PC boards when small hand modifications can fix/correct the problem.

[Schorsch]

Also Nord themselves do not sell B-Stock from all I know, it’s the dealer who sells new units, then takes it back, like for example under some sort of money-back-guarantee or other reasons, and finally sells it again as a B-Stock, nothing to do with Nord whatever the seller told you, and nothing to blame Nord for. Defining something as B-Stock is up to the dealer, and they can do so based on whatever criteria. I have never seen a general and binding definition of what B-Stock means. Its the dealer with whom you should claim reimbursements

[davlippo7]

Missing some points like the "repair" was sloppy and garbage and didn't work and left a screw out and one loose. That's Nord quality? Argue about the path or means but the quality of the repair was total junk.