Just got my first "bad key"

[playsabadguitar]

B below middle C. It is not terrible. You can still hear it, but it is soft and vague.

I bought the board from guitar center, pre-owned, certified, all the warranties. I guess I can send it to them, but I have heard there are not many people around that know how to fix nords. I have a gig Saturday.

1) is this just part of owning a nord? Keys will break. I play hard every day. Is it my fault?

2) How easy it to get a key fixed?

[playsabadguitar]

Correction, it is terrible. You can barely hear it.

[playsabadguitar]

Weird. It seems possibly software related. The key still works fine on organ.

[bluetrain]

I can attest to the fact that my NS3 has weird quirks. I have owned for about 3 years. Moderate playing as far as duration/frequency, though I can be a hard player occasionally. Shouldn't matter.

1. Downloaded a great patch from WannitBBBad, and apparently (according to lack of any reporting from other users on this forum) I am the only one who experiences random dropping of all distortion/wah/harmonics effects on the synth engine. IOW, it spontaneously switches to plain, vanilla "Les Paul neck mic" with no effects in mid-performance with seemingly no triggers (not playing hard, didn't just bump a knob/button or touch a pedal). This happens only infrequently and the only way to fix it is to switch program up/down to reset (and then hope it doesn't happen again while recording!)

2. Randomly, a note in 2nd/3rd octave seems to disregard key velocity and just BANG! Also, very infrequent, so far, and only seems to happen on EP sounds.
(Other users have reported this, or similar, problem.)


3. Rotor Pedal jack stopped working (though this has the convenient workaround that I can morph rotor speed to a second Yamaha FC-7 expression pedal, which I had to buy)
(Other users have reported this problem.)


4. Pitch Stick Calibration Error: Also has a workaround (barely touch the pitch stick on the left side while the OS is booting to avoid getting the ERROR and subsequent, non-functioning pitch stick).
(Other users have reported this problem.)

[bluetrain]

I love my Nord, even with all its faults. Still pretty tolerable. Sadly, though, I believe I have already resigned to treating my Nord as an expensive investment, like a car, which will only last a while. Then I have to sell it. Caveat emptor.

[Elias]

The key still works fine on organ.

This was an important clue. Piano and synth use 2 sensors per key. One is higher and the other is lower. Organ only needs the higher sensor (if organ trigger point is set to high) because it does not respond to velocity. So the high sensor is working fine, but the lower is not.

Most likely a dirty lower sensor, not software. There are loads of threads on this topic, and numerous videos of how to fix the issue.

[Ledbetter]

If you leave your keyboard uncovered, or store the empty case open so dust can get inside waiting for you to put the keyboard in, dust will work it’s way into the contacts under the keys. There are YouTube videos that show how to get inside and clean the affected key contact(s). About an hour or two of careful work. Good luck.

[Polychrest]

This video might help ypu, it shows how to clean the sensor:

It's for the Stage 3 but very similar to the Electro 6 I think

[harmonizer]

Twice before I have had to open up my Electro 3 to clean out a very small spec of debris from under a single key contact.
Once you get it open, and look at the contacts of the proper key, look very closely. It can be so tiny that you might not see it until you look very closely.