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Hello folks, first time posting here and relatively new nord owner here wondering if anyone can help me out.
Over the past couple of months I’ve developed a problem with my piano 4 where the middle D note (D4) keeps getting stuck when depressed and has to be manually lifted up. This problem has worsened to the point where I have to try and avoid using that note altogether during performance. There is still a sound coming from the note, but dynamics have started to be affected. In addition my Bb3 has also started to develop an irritating clicking noise when playing but this doesn’t affect performance (yet).
Unfortunately, this piano was bought second hand here in the UK so I’m out of luck when it comes to warranty - these problems weren’t present when I got it. Does anyone know if Nord do repairs out of warranty in the UK or if this is a job I could possibly fix myself? This is completely alien territory to me so I apologise for the nature of some of these questions.
I also wanted to ask if these issues are common in the nord keyboards? Thank you sincerely for your time
Thank you for bringing the question back to life. My impression is that there aren't so many Piano 4 users active on the forum, you seem to have been unlucky over Christmas.
No, Nord does not repair any Nord gear outside Sweden. With or without warranty. That's the job of the national distributors: https://www.nordkeyboards.com/distributors.
These users thanked the author FZiegler for the post:
Sounds like issues with the Fatar keybed, which your UK service center should be able to help with.
Nord Piano 4
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Actually, this forum can be quite useful. NP4 owner here.
Stuck keys are one of two things:
- some random bit got wedged between two adjacent keys (both keys are stuck), or
- the key came off its hinge thanks to my enthusiastic banging and swiping motions
The first involves turning the keyboard over and banging it hard, or maybe a thin kitchen knife or flashlight and try to get the offending piece out. The second involves just gently pushing back and slightly upwards on the stuck key until the key gets back over its hinge. It's a subtle motion.
If it's neither of those, you'll have to open things up and take a close look. I'm OK doing that, but it's usually at this point folks go looking for a repair tech.
These users thanked the author cphollis for the post:
