Quality and service disappointed me.

[sirtobi]

I have been playing in various bands as a keyboarder for 30 years and have owned countless keyboards since then.
I've discovered Nord Keyboards for about five years and think the sounds and operation are simply great. However, I cannot confirm the highly praised quality and service.

1.) Since the keybed of my Stage 3 HP76 started to rattle, it had to be replaced twice. The repairs took 7 weeks each. And now individual keys are starting to make noises again.

2.) The second slide control (plastic) of my Wave 2 broke off today.

3.) And last but not least, midi settings are offered that do not work (Control-Change send / receive / off). When do they want to fix this bug, it is already in my Eletro 5.

Unfortunately, Nord never answered my three emails about different inquiries. So I can't understand the hype about quality and service.

Maybe I'm just unlucky and you've had better experiences.

After all, this forum is really good. You get quick and good answers.

[maurus]

In my experience, the HP action is the weakest of the Fatar actions Nord uses. Had it one time, wouldn't go back.
Sorry to hear about your other issues. I guess service depends a lot on the country you are in.

[Hlaalu]

Check this thread out: general-nord-forum-f29/clavia-nord-supp ... 20497.html

As far as direct response, it seems that the quality of their service (and IF they reply to emails) is highly dependent on which country your are in, because of the way emails from customers are filtered / forwared. I'm part of the unlucky crop that doesn't get replies either.

Besides, I don't know which shop you bought your Nord from, but in my experience Thomann does a much more efficent afterservice than anyone else, also in terms of "convincing" the manufacturer replying back to you if they aren't.

[alex78]

The defective pots on the wave2 is a known issue. Many users have reported this and there is a specific thread about it in the "nord wave" section for more details.
I assume the only reason for this is that they were in a hurry in order to catch up the winter NAMM 2020...without me wanting to pretend their "lawyer" in any way, a such expensive instrument sould never have this kind of issues.

[imacman]

I am having the same issues, I believe, with my NE6. The manufacturer also never replied my emails.
I'm looking for someone here who has something to suggest about it. I live in Latin America, a long way from the factory. Here, sales assistance is terrible; for services, it doesn't even exist.
My NE6 leds become flashing randomly and disorderly without any explanation for that. Effects are triggered while I play the music.
Just to give you an idea. Really, such expensive keyboards shouldn't have such problems ...

[Duplobaustein]

I wrote them approx. 10 times and never got a single response. Very disappointing.

[alex78]

imacman there may be something with the electrical instalation of your house / studio. If the electrical currency is unstable issues like this are not unusual. I had problems with my pc and my washing machine in the past and the reason was this. I got a voltage regulator for my pc, keyboards and other small devices. For the washing machine I use some relativelly cheap plugs that prevent the device from damaging when there's a voltage drop. I have burned 2 of them in 3 years!

[imacman]

imacman there may be something with the electrical instalation of your house / studio. If the electrical currency is unstable issues like this are not unusual. I had problems with my pc and my washing machine in the past and the reason was this. I got a voltage regulator for my pc, keyboards and other small devices. For the washing machine I use some relativelly cheap plugs that prevent the device from damaging when there's a voltage drop. I have burned 2 of them in 3 years!

I came to think of it too, Alex. But I plugged the Nord into an electric stabilizer and the situation remained the same. When I play the kyboard harder, the effects also change ... So I think it's a problem with the device itself.
Thank you anyway for trying to help me!

[Nordlicht]

Unfortunately, Nord never answered my three emails about different inquiries. So I can't understand the hype about quality and service.

Not Clavia, but the dealer from whom you bought the equipment is your contractual partner. He alone is the first point of contact and responsible for all questions concerning warranty, repairs, etc.
What other answer would Clavia give you than that you should contact this dealer?

If you have problems with your dealer, you could still contact the German Clavia distributor:
Sound Service Musikanlagen-Vertriebsgesellschaft mbH
Moriz-Seeler-Strasse 3
12489 Berlin
Germany
Tel: +49 (0)30 707 130-0
Fax: +49 (0)30 707 130-189
E-mail: info@sound-service.eu

[sirtobi]

Not Clavia, but the dealer from whom you bought the equipment is your contractual partner. He alone is the first point of contact and responsible for all questions concerning warranty, repairs, etc.

Then why does Nord offer this service on their homepage?

My dealer is good, unfortunately he has been closed for months (Corona).

What do keyboard players who have bought their synthesizers second-hand?

What other answer would Clavia give you than that you should contact this dealer?

Why the Control-Change (on / off) function does not work. My dealer couldn't tell me that either.


But thanks for the North Germany address. Maybe they'll help me.

The funny thing is, if you send a request to Nord, you get this standard mail back:
"If you haven't received an answer in what you feel is within an acceptable time, please file your request again.... You may also state clearly at the
beginning in the text area that this is your second attempt."