(resolved.. ish...) Nords going back to dealer after issues.
Posted: 28 Jan 2020, 19:21
ok folks, I'm officially stressed out, and I mean stressed out.
I mentioned in a thread some time back that I had issues with both my stage 3 and grand, though I love them to bits, I've known about these faults for a while.
Stage 3:
1: Headphone out fails - symptoms: on power up, within a minute of playing, sound cuts from right channel and starts panning hard left then pans back and opens up right channel, cuts right channel dead, tries to generate sound, distorts, after about 6 mins of this happening it slowly brings itself back.
2: monitor in jack (regardless of cables used) is loose internally and distorts / shorts to ground. makes using it as a monitor link feed impossible.
3: Extern is intermittent as in - press, doesn't enable, press, enables but no LED's (sighted person witnessing this), press then normal.
4: display cover to synth / sample area is loose, touch and it moves side to side.
Nord Grand:
1: monitor in jack same as stage 3, loose. creates short to ground.
Random behaviour of piano engine where when loading new sample data, piano section resets when it shouldn't.
OK I confess that I've known about these issues for a little while. Why has it taken to now to act? here's why...
A number of you are aware of my previous stage 3's where damaged in transit here in the UK by crap carriers, etc. With this, previous stage 3's have had damages or faults making them unusable. In that time, I've not been well in my mental state, to the point of a breakdown, yes, I admit it. with that, having these two here since November, I didn't want to let go of them, even with noticeable issues, I was just willing to accept the problems but now as I need to take the stage on the road for new work, etc, I can't afford these problems to get worse.
I've spoken with the dealer, waiting for a call back. have called Sound Tech, really nice chap on the phone, understood what I was going through, waiting on a call from them.
I just don't know what to do anymore, I just feel so tired of all this, I can't cope with this any further. I've enough stress and pain to deal with, without this. To be honest, part of me feels like bailing out of music, it just brings more hassle than I need.
lew
EDIT: As of today (Saturday 1st Feb), replacement arrived in person. taking it as it comes. So, no further to add here...
I mentioned in a thread some time back that I had issues with both my stage 3 and grand, though I love them to bits, I've known about these faults for a while.
Stage 3:
1: Headphone out fails - symptoms: on power up, within a minute of playing, sound cuts from right channel and starts panning hard left then pans back and opens up right channel, cuts right channel dead, tries to generate sound, distorts, after about 6 mins of this happening it slowly brings itself back.
2: monitor in jack (regardless of cables used) is loose internally and distorts / shorts to ground. makes using it as a monitor link feed impossible.
3: Extern is intermittent as in - press, doesn't enable, press, enables but no LED's (sighted person witnessing this), press then normal.
4: display cover to synth / sample area is loose, touch and it moves side to side.
Nord Grand:
1: monitor in jack same as stage 3, loose. creates short to ground.
Random behaviour of piano engine where when loading new sample data, piano section resets when it shouldn't.
OK I confess that I've known about these issues for a little while. Why has it taken to now to act? here's why...
A number of you are aware of my previous stage 3's where damaged in transit here in the UK by crap carriers, etc. With this, previous stage 3's have had damages or faults making them unusable. In that time, I've not been well in my mental state, to the point of a breakdown, yes, I admit it. with that, having these two here since November, I didn't want to let go of them, even with noticeable issues, I was just willing to accept the problems but now as I need to take the stage on the road for new work, etc, I can't afford these problems to get worse.
I've spoken with the dealer, waiting for a call back. have called Sound Tech, really nice chap on the phone, understood what I was going through, waiting on a call from them.
I just don't know what to do anymore, I just feel so tired of all this, I can't cope with this any further. I've enough stress and pain to deal with, without this. To be honest, part of me feels like bailing out of music, it just brings more hassle than I need.
lew
EDIT: As of today (Saturday 1st Feb), replacement arrived in person. taking it as it comes. So, no further to add here...