General Discussion of the Nord Stage (EX), Nord Stage 2 (EX), and Nord Stage 3 Synths, FAQ, Troubleshooting etc.

Re: Best expression pedal for NS2

Postby Schorsch » 02 Aug 2020, 21:38

Hi Dobby, I fully understand your frustration although it seems not to be clear what real caused the problem, or may be I just didn’t got it. However, I wonder if it’s really true that Nord does not take boards back which get problems during the warranty period. I also don’t know the legal situation in your country, here in Germany the dealer has the obligation to take care of either repairing or changing a faulty instrument during the warranty period, and they manage the exchange with the manufacturer separately (in the background) then. Are you sure that Nord is generally not taking back defective instruments while still under warranty, or is it your dealer telling you this?
Last edited by Schorsch on 02 Aug 2020, 21:43, edited 2 times in total.
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Edits to this post were done to remove typos

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Re: Best expression pedal for NS2


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Re: Best expression pedal for NS2

Postby Dobby » 02 Aug 2020, 22:07

Schorsch,

I really don't belong here now Schorsch, because the board is returned now.

But, if it helps the process, I'll respond. I too, am completely bewildered at what really went wrong with this piece of electronics equipment. I got recommended a pedal that others use successfully. I plugged it into it's input socket, and my mother board is broken. More lights were lighting up last night when I turned power on, onece, briefly, to try reloading a fresh operating system install. That, by the way, did nothing to change the situation. I shut it off. I no longer have the board. Because of the financial way life is, ha ... literally, a sale ... and timing ... and a production I was involved in (was?) ... I am not even left with enough money to buy another stage product. And, if you can believe this insanity ... I was having so much fun creatively ... that I want another!

I gave everything I had left, and sold a few boards to get into Nords stage. And I, specifically used all it's functionality for what I do. Ya, in two weeks. I had the board aced before I ever lay my hands on it. I watched vids, read the manual ... planned a show around it.

I no longer have a Nord, can't have a Nord anymore, even if I want one, and am very confused right now. Life altering moment.

Gun shy? Gun shy. That ... was scary. Why doesn't someone tell me ME what the hell just happened? My life is shattered right no you know. Falling apart beyond the damn keyboard. This weeks meeting will be fun. My last.
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Re: Best expression pedal for NS2

Postby Spider » 03 Aug 2020, 14:39

Have you ever dealt with returns, warranties etc? In my experience, I NEVER returned anything directly to the mother company (unless it was a small local producer), I always dealt with the shop I bought it from, and/or with the national distributor, and/or with a local authorized service center.

This is not a common issue, I never heard of a jack breaking and the cable getting stuck inside. So it was an unfortunate accident but surely not an indication that Nord produces rubbish instruments.
If you bought it new, I don't understand why it's so unthinkable to simply send it back to the shop for repairs? Even if it's not covered by warranty, soldering a new jack will probably require very little time and money.
Why do you assume that Mr. Nord himself should come all the way from Sweden to your door and make things right, if Clavia had no role in the whole situation, and if the damage was maybe involuntarily caused by your own actions?
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Re: Best expression pedal for NS2

Postby Dobby » 03 Aug 2020, 17:46

Feeling a little better about this unfortunate incident today. Thanks for your concern.

The big box store seems to exactly be my problem. When I returned it to one of the six of them (I think) in our city (same company, the only place you can really buy any instrument anymore, actually) ... the nice fellow didn't even want to know why I was returning it. For a moment, I tried to tell him, but he then spent much longer explaining to me how it's a computer form, streamlined, he doesn't care about those details ... nowhere to enter them. Name, number ... you know the drill.

It was returned in silence. There did come along a field on his form for 'why.' Meh, two sentences into mine, he summarized it into an interesting adjective. I went with it, because he really was adamant about teaching me how not to care about any of those annoying details.

I backed out of the show today. My heart isn't broken, but a bunch of other people's hearts sure are. I didn't want to do this show anyway, not a lot, I just married it together, with love, with an opportunity to get my next baby for the next thirty years, to be with me through my twilight of life. I certainly am not accustomed to having to visit those music shops with my gear. An autistic composer arranger guy? Those people auditioned a DJ's 10's, 12's an 15's monitors 10 days ago, while I patiently waited ... and then told me no, there was no time to bring my stage 3 there and hear it through the K8.2's ... it would offend people, making noise while people were shopping. And we had just listened, together, joyfully, to the wonderful bass that came out of the speakers for the DJ's audition. Explain that logic to me. That's the treatment I get at those sterile places. They don't even know about the gear they're selling anyway, but they pretend to. It's so weird, and wrong, social failure.

No, I wanted my rest of life board. My boards have never ever needed to visit these weird big box musical salesman places. That's what 'servicing' it will be like.

I simply erred. I found myself out on a limb, assuming full financial risk for a board that people now, very hopefully, expected me to take out of my studio. I am uncomfortable assuming that risk now. And with my autism, my boards can't require a permanent, well established, social relationship with some big box business that wants to eliminate such complexities out of their systems anyway. There's a disconnect happening here. It needs to be more dummy proof than that for me, I'm careful with my boards, because I know I struggle with the wheeling and dealing. Music stores, are not comfortable places for me. The bar scene guys work there, I find they play games, politics. How am I to get this board serviced through that noise?

I feel ok about this peeps. I wasn't two weeks in, it was three, it happened with just days left before the thirty days was up,  and it's a holiday weekend here. I had that day to act ... or I would've held the risk. I got out. The meeting, broke my heart, to be breaking theirs. If there is a requirement to have a stable and ongoing relationship with someone who will be servicing these boards as part of some condition of ownership, then that needs to be better stated up front.

I, don't think that was a board to buy for life like my sy-77 was and still is. I thought, with my record with gear, that it would last for the rest of my life, relatively trouble free. Maybe Nords are relatively trouble free, but mine wasn't. Those noisy notes showed up on my hp76 after the first week, by the way. I didn't complain, I was having too much fun (clicky when they travel back up to the stop.) But will that last thirty years then? And of course I was the one who bought the pedal and plugged it in, I don't really need to be reminded who had the unit signed out at the time. I don't want that sort of risk. Don't need it in my life. And now, if I did assume it, I wouldn't obligate myself to take it out of the house. That's not very workable for me. I guess I'm too poor, face it. That money mattered to me.

Don't worry about me though. The human end of it. This probably settles a debate in myself about my involvement in music anyway. It's no fun anymore. This was the board that was supposed to re inspire me. Meh. I just had to let people down today, that's not very inspiring. And I couldn't assume that risk. That's why I'm slowly withdrawing from even being involved in this sort of activity. But then these show people, they ask so nicely, and I so love filling that space for them. Then I find out I'm not qualified to touch the awesome new rig I've dreamed about for years. A turning point for me.

Feeling better myself today though, emotionally, thanks for asking, community.
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Re: Best expression pedal for NS2

Postby Spider » 03 Aug 2020, 18:06

Wow, sorry for your bad experience at the shop, now it's clearer why you were so reluctant to bring it back. Unfortunately that's the reality of the musical instrument business nowadays, you buy online or from a shop, and you know the first 15-30 days (depending on the shop's policy) are basically a free trial to test the keyboard and see if you like it and if there are any issues.
It feels bad to say "ok, it's not for me" and return it to the shop, the first time I almost felt like I was cheating. But it's our right, and it's ok to exercise it.
Even more if the instrument was somehow defective.
Still, having to go through bureaucracy and papers just to have the fully functioning intrument you paid for, it's always unnerving.
And of course, Nords are a big investment and you have to feel good about it.

Try not to let it ruin your mood, it's just a keyboard after all, and it's meant to make you happy! If you can still use your old Yamaha, just do it and be happy with it!
In general, I found that just being honest and open-mouthed to the shopkeepers is usually enough to make them well-disposed and honest towards me. Hope it works for you too, life's too short to have it ruined by a bad transaction!
:)

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Re: Best expression pedal for NS2

Postby Dobby » 03 Aug 2020, 20:16

If you want a window into the weird mind of an autistic person ... I actually had been formulating ideas for years, based on what I knew the stage software and design could do regarding multi keyboard arrangements. This show I speak of, was really just going to be all the things I couldn't do before, that I knew, obviously, the Nord was capable of doing. The show I allude to, is in a way, the implementation of these arranging ideas. There was a lot of it produced already in that 30 days ... I guess it had been like I was writing for an instrument I never had yet all those years, preparing.

Well, people heard it, wheels started rolling ... they want that thing.

There's no way I can even produce for them what they were hearing in the first hour of ideas I had together for them. That was the point, only able to be done with the stage. Dudes, I am fleeing what they expect from me now after they've heard what was already accomplished with it. Back to hide in my autistic little cubby hole. No way can you do what I was doing on my old setup. That's why we never put the idea in motion before. I knew the tool I needed, for years I knew not to go there, until the day I got this instrument. No tool, no show. Sorry.

Ya, it's awkward. I'm autistic. I had ideas, for years, for an instrument I didn't even have yet. And boy, was it ever doing it last month. Very well. Back to just a vision now. That's why this show just died. I can't do what I was going to do for them, on anything but the instrument it was all arranged for. I know, weird and autistic, but I went there.

I hear myself defending my choices here. Maybe, I should be banned. That might help me, actually, to be cut off now. Sorry this all happened peeps.

... ...

Edited to add:

With my autism, I am ashamed that I can't figure out a better way to navigate the big box salesman. It's noboy's fault, really, forget fault. Ti's just life. I can't have a board that requires me to go down to that store, any of their locations, and navigate a bunch of social stuff that isn't even related to the issue ... very often ... hopefully, never. It's nobody's fault. It's just life. It comes with autism.

Wait, Eureka, I believe 'fault' was the adjective that went in the 'why' field !! (Little funny for you as they get the hook and escort me out of here, but that was the adjective, for real. I don't do fault so much.)
Last edited by Dobby on 03 Aug 2020, 21:37, edited 3 times in total.
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Re: Best expression pedal for NS2

Postby Schorsch » 03 Aug 2020, 22:24

Hi Dobby,

I think you cannot generally blame Nord or the Nord Stage‘s quality for what had happened, it looks as if this was really something unfortunate. If you get the money back from the dealer and if you have enjoyed that much what you did with the Nord before it failed I would give it a second chance, buy another model and continue what you were doing with the Nord already. It’s really worth since these are just wonderful instruments which a lot of capabilities as you already mentioned.
Regards Schorsch

Edits to this post were done to remove typos

The best in music is not in the notes.

Gear:
Nord Stage 3 Compact
Nord Stage 3 88
Nord Stage 2 EX 88
Yamaha Motif XF7 WH
Radial Key Largo
Neo Ventilator II
Hall of Fame 2

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Re: Best expression pedal for NS2

Postby Dobby » 04 Aug 2020, 17:12

Hi Schorsch, thanks again for your input.

I don't blame Nord. Obviously, this was all caused by a shoddy, cheap cable. I expect to detect a failed cable through signal issues, not by having it gut an expensive keyboard.

I don't blame Nord. But my interest wasn't so much about Nord, or Nord quality. It was about how the incident would be handled, how I ... the human the instrument was intended for in the first place ... came through such an experience. Well, all the bucks, stopped at me. Help? Information? What do I do, since my dealer doesn't communicate with me, and indicates to me through their policies that that's not even their role? Sorry if I'm in error due to this, but after 40 years in professional music, I've never needed to have any of my boards serviced, or even cleaned. I keep them clean. I am that careful with them. That's part of why this was so offensive to me. I've been in this for a lifetime you know. And I actually play live, like for real. This wasn't my fault, if people are only concerned about fault and legal protection and nonsense like that. Or their stock share values. I care about the human component, period.

I was lost and on my own, first time user, with a clock ticking on the return option. No resource for this.

And I'm sorry, I can't eat the 75 dollars now for the Moog pedal with the stealth Dalek death cable. And they don't want to know why I will be returning it. Can't return it without the cable it was packed with. They don't want to talk about the return ... it even irritates them if you try.

So, that cable will eat another instrument. But sorry, I don't need an expression pedal anymore. I'm not taking that one for the team too. I'm out two older keyboards I used to have now, and now I guess needed, sort of, maybe not anymore. The retail end of things, need some addressing. I, lost big time here. The consumer, the end user, saddled with all the carnage.

Thanks for listening. Thanks for the couple of people who bothered to answer. I understand the need to defend your loved company, but there weren't really ... any ... suggestions here. Some introduction to how servicing even proceeds with a Nord might've been helpful. Help me ease my toes into that strange water, if that's such a big up-front part of having one of these boards. But, there were no responses like that. Time was of the essence. Ya, the whole thing has been a very off-putting experience. I won't even be engaging music for awhile now after this. I really had dreamed about Nord for a long time. Not healthy. I got hosed.

Goodbye NUF.
Last edited by Dobby on 04 Aug 2020, 20:40, edited 11 times in total.
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