Nord G2 modular rack version

[philthegreek]

Hi,

I have a Nord G2 rack modular (expanded) that is not linking it's USB with a mac pro (running os 10.9.5); I have also tried it on a PC with windows 7.
Tried opening it to check no physical connections or gunk, tried different USB and power cables. I have the latest editor (1.62) on the Mac, and can't downgrade, because the Nord 1.4 OS it won't work on 10.9.5.
The mac doesn't see it joined to the USB tree in devices, and when pluggin into a PC it is not asking for new hardware so can't try different drivers there either.

I have contacted Nord with the problem, but not heard back yet, so was wondering does anyone have any tips on things I can try? It is starting to sound like a hardware thing unfortunately (

Thanks in advance,

Phil

[pablomastodon]

It may be a hardware thing...where are you located?

Bless,

Pablo

[Mr_-G-]

And just in case, did you try with a short USB cable? Some people had problems with long cables.

[philthegreek]

It may be a hardware thing...where are you located?

Bless,

Pablo

Hi Pablo,

Thanks for your response!

I'm based in Amsterdam now.

Also yeah I tried a shorter USB lea (1m30)

regards
Phil

[pablomastodon]

Service in A'dam can be arranged through Dutch distributor. It may be possible for you to ship to Stockholm. That's a tiny unit and packs/ships well. You should submit a tech support request to the Nord website (if you haven't already).

Bless,

Pablo

[philthegreek]

Thanks Pablo.