What is the Warranty?

[analogika]

Clavia is a tiny company — fewer than thirty employees, total (including design, development, management, customer relations, sales, and manufacturing).

They are stretched quite thin.

Not an excuse for not handling customer issues in a timely manner (which is why those are initially handled by the local distributors), but an explanation of what to expect.

[Lucky]

Some good News...

I contacted the Repair Station Nord suggested to make arrangement to have my Nord repaired.. I told them the problem.. He said, "Send me your Receipts." I did.. He called me back & said he was going to call Nord & try to get it covered under Warranty since it was so close to bein in the Warranty period. I said, OK.. I didn't ask for him to do that or expect Nord to cover it.. But a couple days ago I got an email & a Phone message saying Nord was going to Cover it.. As long as the problem with the Jack wasn't caused by some kind of neglect..

That was very nice of the Repair Staion.. I'm making arrangements to drive to L.A. & drop it off... I'll follow up when I get it back..

Lucky

[Juan Antonio Xas]

Hi guys,

What about if I bought my NORD on a shop that a few months later closed down? My NORD started experiencing issues with one of the keys so I contacted NORD and they redirected me to the shop (in London, called RED DOG). I reached the shop but no one picked up, I went there and the shop was shut. I searched online and apparently their business ceased for good.

Not only that but, soon after this I had to relocate and change countries; apparently they only cover warranty cases in the same country where you got the instrument. Fair enough, but if I would've had a warranty paper or document saying all this information, I would've saved all this mess about contacting several customer services, retailers, writing here...

Any thoughts?

I don't even know if my instrument is under warranty anymore because I keep reading it's 1 year but I recently saw it's 2 years? Maybe if NORD would say something, it will clarify.

[FZiegler]

Hi, Nord does say something. I indeed would have preferred, if they would leave that information on a prominent place in the box, but look on the web site: https://www.nordkeyboards.com/support: "In need of spare parts or maintenance? / Warranty and maintenance is handled by our distributors, and in some cases by special service centers. Please consult your point of purchase for detailed information."

So, use the list on their website to find a distributor who can care. Either contact the distributor you first belonged to or the one you are now belonging to - they will probably redirect you if necessary.

[DougB217]

Sweetwater offers a 2-year warranty on Nord products.

[cgrafx]

Nords USA warranty is 1 year from date of purchase.

All warranty service issues in the USA are ultimately dealt with through American Music and Sound, even if its handled locally through a dealer.
https://www.nordkeyboards.com/distribut ... th-america

If your not happy with the original dealer you purchased through, reach out to American Music and get a referral to another dealer or service center regarding your issue.

Nord has a support page with this information available
https://www.nordkeyboards.com/support