Nord User Forum

LewTheKeysGuy wrote:

analogika wrote:Let’s note that Clavia has very little interest in reaching a larger market; they’re a small, familial company, and their order books are full for years to come. They’re already at capacity and have no intention of changing that, from what I hear.

Please forgive my comment, but stating that is like saying "We at this fine bakery do not need your custom, although we make remarkably stunning bread with the Royal Warrant, we do not need your custom. Please don't bother." when that kind of act goes around, that company loses business and as such dies.

Nord is not a small market as you claim, I think you'll find that it's an increasing market because of guys like us who perform and produce with them, it encourages new people to invest because of not only the visual appeal but also the artist and sounds produced. therefore dealers worldwide are carrying and selling.

I disagree entirely. To stay with your bakery example: If the bakery is working at full load, increasing sales is only possible by going industrial, which entirely destroys the whole point of the company.

The bakery doesn't say "We do not NEED your custom; please don't bother" — they say, "We see the demand, but we're unable to accommodate everybody at the standards we set ourselves."

Or a more musical example: A band I play with kept selling out a certain club every year. So they moved up to a larger club. More people came, but those who were there BEGGED the band to move back to the previous location, as that had much more charm and was just a far more pleasant experience. So they did, rather selling out the shows early than trying to accommodate everybody.

I never said Nord is a small MARKET. They're a small COMPANY. And they intend to stay that way (at least, they did when I last spoke with somebody from Clavia).

If the niche for their products is growing and they undersupply, they remain in high demand until somebody else swoops in and does it better or "well enough" at a lower price. That might happen, but the answer is probably not to destroy the company by stretching even thinner.

analogika wrote:

LewTheKeysGuy wrote:

analogika wrote:Let’s note that Clavia has very little interest in reaching a larger market; they’re a small, familial company, and their order books are full for years to come. They’re already at capacity and have no intention of changing that, from what I hear.

Please forgive my comment, but stating that is like saying "We at this fine bakery do not need your custom, although we make remarkably stunning bread with the Royal Warrant, we do not need your custom. Please don't bother." when that kind of act goes around, that company loses business and as such dies.

Nord is not a small market as you claim, I think you'll find that it's an increasing market because of guys like us who perform and produce with them, it encourages new people to invest because of not only the visual appeal but also the artist and sounds produced. therefore dealers worldwide are carrying and selling.

I disagree entirely. To stay with your bakery example: If the bakery is working at full load, increasing sales is only possible by going industrial, which entirely destroys the whole point of the company.

The bakery doesn't say "We do not NEED your custom; please don't bother" — they say, "We see the demand, but we're unable to accommodate everybody at the standards we set ourselves."

Or a more musical example: A band I play with kept selling out a certain club every year. So they moved up to a larger club. More people came, but those who were there BEGGED the band to move back to the previous location, as that had much more charm and was just a far more pleasant experience. So they did, rather selling out the shows early than trying to accommodate everybody.

I never said Nord is a small MARKET. They're a small COMPANY. And they intend to stay that way (at least, they did when I last spoke with somebody from Clavia).

If the niche for their products is growing and they undersupply, they remain in high demand until somebody else swoops in and does it better or "well enough" at a lower price. That might happen, but the answer is probably not to destroy the company by stretching even thinner.

I understand what you're saying and sorry for taking your original comment out of context. It just concerns me as to how Nord is currently handling customer issues and support, as well as a number of units circulating worldwide as to QC issues. OK, if it was me, and yes I've been there, if I was a manufacturer / developer of a system and I found that there were machines with various issues due to shipping / handling, etc or board issues, I'd want to examine the production process further and fix the issues with additional processes that make sense.

I see where you're going with this.

lew

Ah, I see. On that, I do agree.

If the QC issues are as prevalent as some are attempting to frame them, then I'm sure that Clavia is already in the process of addressing them. With this forum and Facebook groups being primary Nord-dedicated resources on the internet, you will see a far higher concentration of people with problems here than with Nord owners as a whole. It's a mistake to extrapolate a non-representative, anecdotal sample to a worldwide issue.

If you submit a support request via the Nord website, it is read and triaged. Specificity helps, as well as focusing on things that are reasonably within control. Demanding a zero-defects production model is not reasonable. Alerting Clavia to a dealer that does not honor warranty as the dealer advertises it to be is a good thing. Not being aware of the policy (or being aware of the policy and buying anyway) puts the onus on you. The same goes for shipping problems - however it works in your part of the world.

Anyone in a post-sale situation where the dealer isn't living up to its advertised policy will probably be better served with an approach that asks Clavia for special consideration for their specific, individual issues, rather than one that demands a change in the way a successful company operates. If a customer doesn't give a company a reasonable way to satisfy them, then the company usually has three options: refuse the request, ignore the request, or process a return for refund per policy.

Just to give the official link on which devices use the older nsmp format (and thus do not work with Nord Sample Editor 3):

https://www.nordkeyboards.com/sound-lib ... library-20

It's a sidebar, "compatible products."

Nord Sound Library 3.0 notice:

Please note: The Nord Sample Library 3.0 is only compatible with the Nord Stage 3, Nord Electro 6, Nord Piano 4 and Nord Grand.

not sure if this applies to .nsmp3 format, if it does, then Stage 2, etc users aren't covered by nsmp3 format builds. Any clarification please as I don't have a stage 2 here, used to own one and the nsmp3 format didn't exactly come out at the time I owned my rigs then.

lew

The nsmp3 sample format is not compatible with the Stage 2 (nsmp format).
Seems also not possible to just edit the nsmp3, remove/redesign some headers to be nsmp-compatible as the "audio portion" seems different between the 2 formats. Don't get me wrong here with re-engineering the format or some geek-cracking of the audio inside the file: just thought of the possibility to make the backward compatibility by only changing few binary bytes here and there.

So down to the point : only issue for NS2 users is to access new nsmp3 samples created by users that can't share the waves/project file.

Good point to Nord who shares the nsmp3 AND the nsmp in their library (they changed the NS2 OS to support new format and were not obliged to do it).
As the NSM converts now automatically nsmp to nsmp3, there is clearly a way to propose the opposite. And as the "nsmp convert" program is no longer supported, all is now happening in NSM.

Best would be to have a single nsmp format (=v3) that can be both read by NS2 and NS3.
Other option would be to have the conversion v3 to v2 inside the NSM.

I do understand this is not Nord priority but as there seems to be so little differences between the format, this really could be a big plus for NS2 users !
Will send a request on Nord site : I believe this is the only thing I can do for now !

Fred

cookie wrote:The nsmp3 sample format is not compatible with the Stage 2 (nsmp format).
Seems also not possible to just edit the nsmp3, remove/redesign some headers to be nsmp-compatible as the "audio portion" seems different between the 2 formats. Don't get me wrong here with re-engineering the format or some geek-cracking of the audio inside the file: just thought of the possibility to make the backward compatibility by only changing few binary bytes here and there.

So down to the point : only issue for NS2 users is to access new nsmp3 samples created by users that can't share the waves/project file.

Good point to Nord who shares the nsmp3 AND the nsmp in their library (they changed the NS2 OS to support new format and were not obliged to do it).
As the NSM converts now automatically nsmp to nsmp3, there is clearly a way to propose the opposite. And as the "nsmp convert" program is no longer supported, all is now happening in NSM.

Best would be to have a single nsmp format (=v3) that can be both read by NS2 and NS3.
Other option would be to have the conversion v3 to v2 inside the NSM.

I do understand this is not Nord priority but as there seems to be so little differences between the format, this really could be a big plus for NS2 users !
Will send a request on Nord site : I believe this is the only thing I can do for now !

Fred

In full agreement

maxpiano wrote:

cookie wrote:The nsmp3 sample format is not compatible with the Stage 2 (nsmp format).
Seems also not possible to just edit the nsmp3, remove/redesign some headers to be nsmp-compatible as the "audio portion" seems different between the 2 formats. Don't get me wrong here with re-engineering the format or some geek-cracking of the audio inside the file: just thought of the possibility to make the backward compatibility by only changing few binary bytes here and there.

So down to the point : only issue for NS2 users is to access new nsmp3 samples created by users that can't share the waves/project file.

Good point to Nord who shares the nsmp3 AND the nsmp in their library (they changed the NS2 OS to support new format and were not obliged to do it).
As the NSM converts now automatically nsmp to nsmp3, there is clearly a way to propose the opposite. And as the "nsmp convert" program is no longer supported, all is now happening in NSM.

Best would be to have a single nsmp format (=v3) that can be both read by NS2 and NS3.
Other option would be to have the conversion v3 to v2 inside the NSM.

I do understand this is not Nord priority but as there seems to be so little differences between the format, this really could be a big plus for NS2 users !
Will send a request on Nord site : I believe this is the only thing I can do for now !

Fred

In full agreement

same here. Thanks for clarification on NSMP3 compatibility.

lew

> and their order books are full for years to come.<

This statement has become something of an old saw on this forum. Every time I read it I wonder, how does the poster know? Have they SEEN the order books? Do they regularly talk to Clavia's accounting department, who makes this kind of information available to them? It all seems a little unlikely.

Also - this forum is supposedly not affiliated with Clavia. If there is anyone on here who has a relationship with their accounting department to the degree of receiving financial reports and order projections - I would call that an affiliation, and I would ask that the poster make that clear in their signature.