Nord User Forum

Jonnie Cache wrote:
I have to call a spade a spade here. I feel like you are upset about something else and taking it out on Nord. Or you are trolling. Or you work for a competing brand. The Stage 3 is a great board and you are picking nits.

I don't think anyone is trolling here. I certainly don't work for a competing company. Let me be clear ... I still have an NS2EX and I love it. So Nord really hasn't lost a customer. Just a sale. But I think Nord really dropped the ball here. REMOVING A FEATURE AFTER RELEASE is unforgivable. Imagine if your car manufacturer rolled out a firmware upgrade that disabled your cruise control. Nord is not being transparent. They aren't even replying to my support queries. So I'm taking the only remedy I can. Returning the product for a refund.

Jonnie Cache wrote:
Fit for purpose? Let's see... Does it play music when I use it? Yep! That was my purpose. What was your purpose other than that?

Jonnie, It may be fit for your purpose, but it is not fit for mine. I use Dual Kb a LOT. And I have a pedal attached to each keyboard to do morphs on both keyboards. For example, my band plays Have a Cigar by Pink Floyd. On my NS2 I have a patch that has a Clav/Solina Strings split on the Nord and a Rhodes/Synth split on the external KB. We also do Double Vision by Foreigner. Horn/Organ split on the Nord and a Piano with a pedal Morph to fade in strings on the external.

Jonnie Cache wrote: Let's see... You bought the Nord knowing there was no sample editor released yet. I think that one is on you.

Yes that is on me. Because I pre-ordered the Stage 3 before I'd even seen the spec. I have always been an early adopter of Nord. Trust me, I will not make that mistake again. If and when I do buy another Nord it will not be until the product has been on the market for at least 6 months.

Jonnie Cache wrote: I can't speak to the comparison of the Hammonds since I haven't played the Stage 2, but to my ear, it sounds pretty freakin' awesome on the 3.

I have played them side by side with identical settings. I think the NS2's hammond sounds better. I have seen other posts on this board that agree. I'm sure Nord will fix this. Had I not already been pissed at Nord, I could have lived with that.

If the board isn't doing what you want and it isn't the best choice for you out of available options, returning it is a good idea, regardless of whether or Nord was more communicative (which is something they could be better about, I agree). You can always buy it again if/when the stuff you need is implemented.

cgrafx wrote:

Or Nord takes another 6 months to release the sample editor and has a structural issue that can't be resolved with just software and needs to physically rework system boards requiring a full recall.

Exactly my concern. If NS2 is any example, they will roll out a RevB, but they will not recall the RevA boards. You'll be stuck with your hardware.

cgrafx wrote:
The issue here is nobody knows, because the people that know (Nord) are not saying anything.

Exactly. That was the main reason I took the board back. They are totally ignoring my support questions.

anotherscott wrote:If the board isn't doing what you want and it isn't the best choice for you out of available options, returning it is a good idea

That's what I thought. It's too expensive to keep around unless it's doing exactly what I need it to. As I said in an earlier post, Nord hasn't really lost a customer, just a sale. I will look at NS3 in 6 months and again in a year and if they ever roll out the NS3EX or NS4 I will look at that too.

While it seems premature to return the board based on bugs - the lack of communication is unfortunate and somewhat puzzling.

I can understand the op's frustration with that.

If you put a "contact us" link on your website and a customer uses it - they deserve a timely response.

Like many on this forum - I am a long time software engineer. For us - every customer contact is logged and responded to within 48 hours. Even if the question needs further research. It would be unacceptable to not respond to a customer.

Hope Nord addresses that issue.

Also, frankly, removing a feature that people are clearly using is a big deal. I'm sure there is a reason, but they really should let people know if this is temporary , or they do not intend to support this going forward. Maybe why?

I can't even imagine what would happen to me if I removed a useful feature and gave no explanation.

Jonnie Cache wrote:.....Let's see... You bought the Nord knowing there was no sample editor released yet. I think that one is on you......

I would respectfully disagree with this statement. Here is the Nord product announcement, posted in April or May (I am not sure whether the date "05-04-2017" I read in the USA has been translated to US date format or not). Here it is:
http://www.nordkeyboards.com/about-us/i ... rd-stage-3

"...it is even possible to create and transfer your own samples using the Nord Sample Editor. "

The statement in the Nord announcement could not be any more clear.

Gospelkeys wrote:I can't even imagine what would happen to me if I removed a useful feature and gave no explanation.

I can tell you that, being an IT-guy myself : Pitchforks, tar and feathers ... for starters !

I back the OP 100%. I'm on the fence about returning my NS3C. Other than Ergonomics, there is nothing in this board that is wowing me. My Kronos blows it away. I wanted something lighter and more tweakable live.

I don't need the Panel Issue the OP has fixed, but:

I am underwhelmed with the Organ section
I am underwhelmed with the sonic ability of the sound generation, other than the Synth Section. (I am spoiled by the Kronos). Pianos
I can't run my own samples at this point which is HUGE for the type of music I play.

Perhaps a 61 key Kronos is in my future? I'm taking a wait-and-see attitude, how much longer I wait is the kicker.

harmonizer wrote:

Jonnie Cache wrote:.....Let's see... You bought the Nord knowing there was no sample editor released yet. I think that one is on you......

I would respectfully disagree with this statement. Here is the Nord product announcement, posted in April or May (I am not sure whether the date "05-04-2017" I read in the USA has been translated to US date format or not). Here it is:
http://www.nordkeyboards.com/about-us/i ... rd-stage-3

"...it is even possible to create and transfer your own samples using the Nord Sample Editor. "

The statement in the Nord announcement could not be any more clear.

Me to (disagree with Jonnie Cache statement) - see my post at nearly same time:
http://www.norduserforum.com/nord-stage ... tml#p92876