I'm not saying it's okay to never deliver. There may indeed be a legal obligation to produce or refund. I'm not even saying that I think it's a good idea for them to keep silent... like I said, I think it would be better PR if they were more communicative. My point is only that any explanation for the delay they may offer, or any new estimate of availability (which may or may not be met), does not really change anything. Whether they choose to make you feel better or not does not change the options available to you today nor does it change whatever legal obligation they may have to produce a solution.cgrafx wrote:Your claiming that its ok for Nord to say nothing and to take as long as they wish to address these issues. I'm saying when they made these units available for sale, they had a legal obligation to meet certain level of expectation and short of that obligates Nord to explain why they are not doing so and what remedy is being made available to fix the problem.
How long a delay in shipping the sample editor for example would be long enough for you to consider it a major breach of contract and the NS3 not fit for purpose. 1 month, 2 months, 6 months, 1 year, Never ship.
They also have no obligation to run their business as you or I deem appropriate. I think Apple's strategy of coming out with new iOS updates that sometimes break old functionality, and not providing you with any way to revert to the previous OS, is atrocious. But it is what it is, Apple is doing just fine, and I can buy their product, or not.cgrafx wrote:There are clearly different ways of running a company. One paints the customer as an adversary to be avoided at all cost except when collecting their money. The other treats their customers as valued members of the ecosystem, relying on them to help shape the coarse of their products in order to better serve the community. The second business model requires open conversations throughout the coarse of development.
Again, my simple advice is don't buy a product if it doesn't do what you need.