How to recover Nord Drum 3P after failed OS update?

Everything about the new Nord Drum and the Nord Beat 2 App.
Post Reply
Oggi2
Posts: 5
Joined: 16 Jan 2023, 23:28
1
Your Nord Gear #1: Nord Drum 3P
Has thanked: 5 times
Been thanked: 1 time
Great Britain

How to recover Nord Drum 3P after failed OS update?

Post by Oggi2 »

Image[/img]I have a Nord Drum 3P on the original OS from factory, that I was trying to update: But the update has failed and the unit seems locked out.

I nstalled the Nord Drum 3 manager 1.28 and the Update Nord Drum package on the Mac computer, to update to Nord Drum 3 Os 1.24. This installation was fine.

I then connected the Nord Drum 3P via MIDI to the MAC computer and began the OS update process. The OS update initiated and began OK, but after about 10 minutes had stalled and the Nord Drum Manager and the Nord Drum Update program were no longer seeing the Nord Drum 3P unit via midi connection. After waiting, nothing changed. So I had to restart the unit.

But now the Nord Drum 3P unit does not start up as normal into a kit. It only says "UPd r dy" on the LED on the unit.

And the Nord Drum Manager program on the Mac says either:
- "ERROR: Prog Dump not supported. Please restart drum" . but restarting does not change anything. Just returns to same error messages after restarting.
- or "Unable to connect to drum, Unknown error"

The Nord Drum Update program on the Mac says:
"Connected but unable to get OS version and build".

How do I reset the unit to factory state or complete the OS reinstallation?

Image
Last edited by Oggi2 on 17 Jan 2023, 00:36, edited 4 times in total.
wartaler
Moderator
Posts: 752
Joined: 19 Mar 2009, 18:32
15
Your Nord Gear #1: Nord Stage Classic
Your Nord Gear #2: Nord Drum 2
Has thanked: 85 times
Been thanked: 218 times
Netherlands

Re: How to recover Nord Drum 3P after failed OS update?

Post by wartaler »

Hi Oggi2,

That is quite unfortunate, a similar problem was mentioned in a topic in 2013, but it is not clear to me how it was solved then: nord-drum-forum-f27/nord-drum-freezing- ... t4967.html

Perhaps the connection with your 3p was not that great to begin with, it shouldn't take 10 minutes to update the OS. Some Mac users seem to have problems connecting to the 3p, and some MIDI interfaces are not suitable for doing OS updates. If you have a good quality MIDI interface, perhaps try it on a Windows PC.

The manual states the following at the bottom of the update section: "Press SHIFT and DRUM KIT SELECT while powering the unit up to start the Nord Drum 3P in Update Ready Mode, without booting from the currently installed Operating System." not sure when this is applicable, but the message in your screen suggests yours is already in this mode when you boot it up. It can't hurt to try it.

If all fails, perhaps you should contact the distributor, the contact form on the Nord website is forwarded to the distributor and Clavia (Nord). Maybe you can ask the store you bought it from to help you too..

Best of luck!
Albert
Last edited by wartaler on 28 Jan 2023, 22:56, edited 8 times in total.
Nord Drum 2, Drum (1), Lead 4, Lead 2x, Stage 'Classic', Micro Modular
Aural MSS
Posts: 2
Joined: 06 Jul 2024, 04:19
Your Nord Gear #1: Nord Drum 3P
Chile

Re: How to recover Nord Drum 3P after failed OS update?

Post by Aural MSS »

Hello !!

Did you solve this situation ? I faced EXACTLY THE SAME few days ago (same messages you mentioned, etc)...I bought a Midi-Usb cable, and didn't work.....after I bought a new cable,,again didn't work.

Really, I cannot see another solution except buy a new one, but of course shouldn't be the way...

Appreciated your comments,

Greetings from Chile,
Gonzalo
wartaler
Moderator
Posts: 752
Joined: 19 Mar 2009, 18:32
15
Your Nord Gear #1: Nord Stage Classic
Your Nord Gear #2: Nord Drum 2
Has thanked: 85 times
Been thanked: 218 times
Netherlands

Re: How to recover Nord Drum 3P after failed OS update?

Post by wartaler »

Hi Aural MSS,

Unfortunately no one seems to report back if or how they solved it,

For starters, it's important to have a good quality USB-MIDI interface, avoid the cheap ones, those might work for some basic MIDI operations but are not suitable for sound bank transfers and OS updates. Check the reviews.

Did you try the suggestions in my previous post?

If all fails, you should probably contact your dealer, or distributor for help.

Succes, cheers,
Albert
Nord Drum 2, Drum (1), Lead 4, Lead 2x, Stage 'Classic', Micro Modular
Aural MSS
Posts: 2
Joined: 06 Jul 2024, 04:19
Your Nord Gear #1: Nord Drum 3P
Chile

Re: How to recover Nord Drum 3P after failed OS update?

Post by Aural MSS »

Noted and thanks Albert for our comments. Yes, I tried all suggestions, and nothing happened ... :((
I sent a message to Nord (Clavia), and I received a "standard reply" (you have to wait for distributor contact, etc)...nothing happened yet.

True is ND3P is a key part of my current sound/set up/musical activity, so I just bought a new one ND3P (that I will receive next week), but of course I want to fix the old machine, I mean, I cannot stand that for a f$%/% cable connection I lost 700 euros !!...come on!! we are in 2024 and a simple connection basically destroy a machine??....anyway, again Albert, thanks for your assistance., and any info you or another friend here in this forum have solutions, welcome !!

Best regards for all,
Gonzalo
Post Reply