Quality and service disappointed me.

Everything about Nord keyboards in general; which one to choose, the sound manager, sample editor, and general discussion about the sample and piano libraries.
User avatar
Nordlicht
Donator
Posts: 480
Joined: 11 Jan 2012, 09:17
14
Your Nord Gear #1: Nord Piano 5
Your Nord Gear #2: Nord Stage 4
Location: Germany (Schleswig-Holstein)
Has thanked: 302 times
Been thanked: 225 times
Germany

Re: Quality and service disappointed me.

Post by Nordlicht »

sirtobi wrote:The funny thing is, if you send a request to Nord, you get this standard mail back:
"If you haven't received an answer in what you feel is within an acceptable time, please file your request again.... You may also state clearly at the
beginning in the text area that this is your second attempt
."
Haha, at least they are honest!

Btw, there’s also an "official" German repair address who takes care of Clavia products (among others): https://www.synthesizerservice.de/

Achim Lenzgen
SynthesizerServiceDepartment
Schloßstraße 32
D-56626 Namedy

Kontakt
Telefon: +49 26 32 / 30 08 11
E-Mail: mail@synthesizerservice.de
Nord Piano 5 + Nord Piano Monitors, Nord Stage 4 Compact + other stuff
https://soundcloud.com/spektralfarben
User avatar
cphollis
Posts: 2025
Joined: 01 Mar 2013, 20:56
13
Your Nord Gear #1: Nord Stage 4
Your Nord Gear #2: Nord Piano 5
Location: Vero Beach, Fl
Has thanked: 78 times
Been thanked: 916 times
United States of America

Re: Quality and service disappointed me.

Post by cphollis »

I guess I've been lucky. The few problems I've had in the past have been resolved quickly by a regional tech who works on Nords and a bunch of other pro gear. He's 90 minutes away so I don't visit for small issues. The work is good and the prices are fair.
I think I have gear issues ....
Post Reply