Lucky wrote:
Why are some of you so touchy when someone has an issue with one of Nords Products??
We aren't in general.
You asked a question, and many here tried to help and offer you answers, further ideas and constructive advice on how to deal with the situation, to help you out.
It may seem that you didn't find any of that information helpful; some questions you asked would have been answered by reading provided links, for instance. I think it has also been stated quite clearly what the general US warranty on Nord boards are.
So I guess some of us just have concluded we may not be able to do more to help you, unfortunately.
I understand your concern -- that you don't know what the warranty is on your board -- but it's not a concern
all of us share. Many here are not in the US, and for all in the EU, for instance, it is a non-issue, since it is governed by the EU/National law. We don't need any additional paper stating our rights. It may be in the US, and maybe someone else have the same problem, but it is also possible that it is an issue related to your reseller.
Anyway, as maxpiano also pointed out, if you need official statements (which seems to be what you're asking), this forum is not the place to ask. All we can do (and have done) is to point you to places where you can ask.
This will also be my last post in the thread. Good luck with your board; I hope you get it fixed (if it is broken). And I won't suggest any other things you could try out, such as testing with another Electro or a known-good half-moon switch or another cable(?), or link to places that shows how to open the board to see if there is simply a broken wire or soldering on the connector (which is the most likely cause) now that you may be out of the 1 year US warranty anyway, or point you to Pablo's contact details, etc