NS2 EX LCD Display Problem

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ericL
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NS2 EX LCD Display Problem

Post by ericL »

Has anyone seen this? I had a gig the other night and was using my NS2 EX Compact (the newest one in my collection) and suddenly the LCD display started to go a little bit crazy as I was changing Programs. First, it was locking up the same Program name even after switching to a new Program. Then it was showing some bits and pieces of the Program name along with some other random characters. Then it settled into just a solid line in the display like this:

Image

The display is currently stuck like this and will not show any Program names. I can change Programs and use the keyboard, but have no idea whatsoever what Program I'm using unless I tap the keyboard to test it. My gig was quite painful as a result of this as I do a lot of Program changes. Fortunately the ones where I change within a single song are all next to each other, so as long as I could locate one of the Programs from a song, then I could quickly select the others. But it was super painful as I use Pending Load constantly to dial up my next song Program and have my Programs scattered all across the various Banks.

Someone told me that maybe one of the ribbon connectors was possibly loose, but I opened it up and reseated the ribbon connections and it is still behaving the same way.

Any other ideas? I have a note into Pablo, but not sure I have his accurate email address. Thanks.

Regards,
Eric
Nords: NE2, NS2 88, NS3 Compact x 2
Live rig: NS3, Vent, Radial KL-8, Shure PSM-900 IEM Rig, UE18 & UE7 IEMs.
Studio: Hammond A-101 & Leslie 122, Yamaha CP-80, Yamaha S90, NS2, DSI Prophet-6, Vent II, Roland JX-8P.
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Re: NS2 EX LCD Display Problem

Post by hydro2 »

Wow. I also have a stage 2. That's horrible considering what ones pays.

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maxpiano
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Re: NS2 EX LCD Display Problem

Post by maxpiano »

Hi ericL, I suggest you contact Pablo via the official Dostributor, indicated on the “Distributors” page of the Nord website: info@americanmusicandsound.com
Last edited by maxpiano on 27 Jun 2018, 07:54, edited 1 time in total.
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Re: NS2 EX LCD Display Problem

Post by Snigel »

Not a solution to the problem itself, but to get through your coming gigs is to hook up a laptop and select program from the Nord sound manager.
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Re: NS2 EX LCD Display Problem

Post by Quai34 »

I had to do that when my display went defective....Pablo gave me the name of the distributor in Canada and I ordered one...I still need my tech to change it though....All the programs I use are in Bandhelper...but I still can see half of the display...
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ericL
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Re: NS2 EX LCD Display Problem

Post by ericL »

Pablo and I have been in touch and I need a new display. It's a $40 part and Pablo thinks I can probably do the repair myself with him guiding me over the phone. I'm on vacation, but will have the part shipped to arrive when I get home just before my next gig. Hopefully I can get it repaired without much trouble. Worst case scenario, there is a tech a few hours away from me that I can get to do the repair but would need more time to deal with driving or shipping the unit to the tech.
Nords: NE2, NS2 88, NS3 Compact x 2
Live rig: NS3, Vent, Radial KL-8, Shure PSM-900 IEM Rig, UE18 & UE7 IEMs.
Studio: Hammond A-101 & Leslie 122, Yamaha CP-80, Yamaha S90, NS2, DSI Prophet-6, Vent II, Roland JX-8P.
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Re: NS2 EX LCD Display Problem

Post by ericL »

I wanted to provide an update on this after receiving the new LCD display from Pablo and walking through the installation over the phone. This took approximately 45 minutes and I say MAJOR KUDOS to Pablo for his service and professionalism. We've met and hung out several years at the NAMM Show, but this is the first time I've actually needed to call upon him for a service issue.

I'll provide the steps I took here in case anyone is interested. I won't go into exhaustive detail, but here's the general approach.

- Open up the top of the NS2 EX Compact - requires the removal of a single screw on the bottom of the unit - the one this is out of alignment with the rest of the screws. Remove all of the screws along the back side of the unit above the audio/pedals/MIDI etc. Remove the three screws on each wooden end block. Carefully save all of these screws!

- Now you can lift up the top panel to free it from the bottom, but care is needed. Before it can be fully removed, there are two ribbon connectors that must be disonnected. There's enough slack to pull these free while lifting up the top half.

- Once the top panel is freed, it can be completely taken away for the rest of the surgery.

- Remove knobs - in my case, the LCD is on the left circuit board, so I needed to remove the master volume, rotary, and encoder knobs for organ and piano (4 knobs total). It takes a bit of force to pull these away.

- Flip the panel over and rest each end on a block or something to keep the buttons and knobs safe.

- I had to remove the left side circuit board to access the LCD section. This required removing about 15-20 screws holding the board in place. The mod wheel and pitch bend wires were left intact, but just had to be careful to not twist or pull on them too much. There's a bit of slack in them.

- Once the circuit board was free, I pulled it up at 90 degrees to access the LCD. Note that there are some black parts that connect each of the drawbar LEDs and the encoder LEDs...these kind of fall back into the metal part of the panel as you lift the circuit board.

- The LCD part was held in place with two very small screws/nuts. I had to carefully use a Torx and nut driver on each end to loosen them. This was some of the most meticulous surgery required.

- Once the screws were out, the LCD display easily came loose and it was also easy to pop in the new one. Then I simply reversed all of the above and reassembled the keyboard!

Here's what the LCD display part looks like:

Image

Thanks again to Pablo and hope this is helpful to somebody one day.
Nords: NE2, NS2 88, NS3 Compact x 2
Live rig: NS3, Vent, Radial KL-8, Shure PSM-900 IEM Rig, UE18 & UE7 IEMs.
Studio: Hammond A-101 & Leslie 122, Yamaha CP-80, Yamaha S90, NS2, DSI Prophet-6, Vent II, Roland JX-8P.
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Re: NS2 EX LCD Display Problem

Post by Quai34 »

Ok, too,risky for me, I will ask my tech to do that, haven't got the time to let the Stage 2 off of my hand for the last two months? Two much uses between the two bands....
Stage 2/C2/NL2X+TC Pedals, Beat Step Pro, 2XMatrix, EMU P2K, TX802, DSI P8/Tetra+H9, P12+TC HoF, D50+PG1000, XV5080,AX keytar, Streichfett, Drumbrute & Impact.Ibanez SR1200+2605, ASS153, G&L L2000,Legacy HSS, Asat Blueboys, Deluxe Savanna
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Re: NS2 EX LCD Display Problem

Post by Rusty Mike »

Reviving this old thread, as I just started to have this problem on my Stage 2EX 76.

ericL, just to make sure, there was no soldering involved? It does not appear so based on your explanation.

I've had my Stage open several times and I'm not afraid of doing the replacement myself. I found the part on Full Compass for $60US. It looks like it's a plug connector and not a solder connection. This would save me a lot of time and trouble, as I don't want to wait the 2 weeks for a tech to do the work.

Thanks, Mike
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ericL
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Re: NS2 EX LCD Display Problem

Post by ericL »

Correct, no solder at all. Pretty easy though very tiny screws.
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Nords: NE2, NS2 88, NS3 Compact x 2
Live rig: NS3, Vent, Radial KL-8, Shure PSM-900 IEM Rig, UE18 & UE7 IEMs.
Studio: Hammond A-101 & Leslie 122, Yamaha CP-80, Yamaha S90, NS2, DSI Prophet-6, Vent II, Roland JX-8P.
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