Dear Nord User Forum,
I'm a newbie to Nord, my Church just got the NS4 last week, however, we've not been able to load samples, I saw a few posts with a similar error but no clear resolution.
Summary: Error: "download failed: CReqFileWrite failed: file write error (9)" in Nord Sound Manager v7.74 when trying to load samples or restore factory settings.
Background
1. Multiple samples were corrupted on turning the NS4 for the first time.
2. To fix this issue, I deleted the samples and tried to restore factory settings as recommended by a post.
3. During factory restore, the error "download failed: CReqFileWrite failed: file write error (9)" is displayed on Nord Sound Manager.
3. The same error pops shows on the Sound Manager when trying to load samples downloaded from Nord Sample Library.
PS: Memory Protection is Off
Technical Details
- Condition: New, bought on thomann.de
- Sound Manager Version: v7.74
- Instrument OS version: 1.14
- Computer OS Version: macOS Ventura - 13.4 (22F66)
All help is appreciated, thanks!
NS4: Unable to factory reset or load samples
NS4: Unable to factory reset or load samples
- Attachments
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- Error while loading samples
- Screenshot 2023-10-31 at 15.46.23.png (1.07 MiB) Viewed 993 times
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- All samples deleted
- Screenshot 2023-10-31 at 15.45.57.png (916.57 KiB) Viewed 993 times
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- Error loading samples
- Screenshot 2023-10-31 at 15.45.47.png (1.88 MiB) Viewed 993 times
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Klondyke77
- Posts: 51
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Re: NS4: Unable to factory reset or load samples
I would suggest to try with a different USB cable. If available try with a different computer/laptop.
If nothing helps talk to Thomann. Your're covered by warranty.
If nothing helps talk to Thomann. Your're covered by warranty.
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FZiegler
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Re: NS4: Unable to factory reset or load samples
Same recommendation:
Memory protection off is good.
Trying another USB cable and/or computer is a good idea.
But your background info #1 doesn't sound good and certainly is a reason to contact Thomann without hesitation if the repair attempt doesn't work directly.
Memory protection off is good.
Trying another USB cable and/or computer is a good idea.
But your background info #1 doesn't sound good and certainly is a reason to contact Thomann without hesitation if the repair attempt doesn't work directly.
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Re: NS4: Unable to factory reset or load samples
Thanks for your replies @FZiegler, @Klondyke77.
I have tried both a new USB cable and a different computer.
- New USB Cable - Same error
- Different Computer with macOS Monterey - got a different error: Download failed: CReqCreateFile: failed: FFSFailedToWriteFile (26)
I have reported the issue to Thomann, I am awaiting their feedback.
I have tried both a new USB cable and a different computer.
- New USB Cable - Same error
- Different Computer with macOS Monterey - got a different error: Download failed: CReqCreateFile: failed: FFSFailedToWriteFile (26)
I have reported the issue to Thomann, I am awaiting their feedback.
-
alexkeys02
- Posts: 1
- Joined: 14 Nov 2023, 11:25
- Your Nord Gear #1: Nord Electro 6
- Your Nord Gear #2: Nord Lead A1
Re: NS4: Unable to factory reset or load samples
Hi, I just had the same problem on my Electro 6HP… its getting repaired as we speak but I wonder if anyone knows the cause for this sample corruption?? They’re changing the motherboard on mine, but I really don’t want it to happen again.
Re: NS4: Unable to factory reset or load samples
Hi Everyone,
Update:
The NS4 was replaced by Thomann, the new NS4 works: all onboard samples worked and I'm able to load new samples.
The returns was pretty fast, we received the new NS4 within a week.
Thanks for the support!
@alexkeys02, have you been able to resolve the issue with your Electro 6HP?
Update:
The NS4 was replaced by Thomann, the new NS4 works: all onboard samples worked and I'm able to load new samples.
The returns was pretty fast, we received the new NS4 within a week.
Thanks for the support!
@alexkeys02, have you been able to resolve the issue with your Electro 6HP?