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Contact Technical Support / Fee on Nord website not working?

Postby Tracii » 25 Nov 2021, 12:39

Hi,

I've tried to contact Nord through the Contact Technical Support form on their website (https://www.nordkeyboards.com/support), but each time I get an error "e-mail could not be sent - contact site administrator". Same with the Feedback form (https://www.nordkeyboards.com/about-us/feedback).

Is it just me or does anybody run into the same problem?

Is there another way to contact them concerning a very specific technical problem?

Cheers!
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Contact Technical Support / Fee on Nord website not working?


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Re: Contact Technical Support / Fee on Nord website not work

Postby FZiegler » 25 Nov 2021, 12:51

The first thing that came to my mind yesterday when I couldn't reach the website at all for an hour or so was: How to get in contact with Nord if there is some issue? Of course, there are phone numbers, but I didn't have them. They are stored now (https://www.nordkeyboards.com/contact).
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Re: Contact Technical Support / Fee on Nord website not work

Postby cookie » 25 Nov 2021, 13:23

You can try your luck sending email to support@clavia.se

Fred

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Re: Contact Technical Support / Fee on Nord website not work

Postby maxpiano » 25 Nov 2021, 13:56

Consider anyway that, as stated on that support page

Contact Technical Support
After you have submitted your support request, it will be sent to our distributor in your country. A copy will also be CC'ed to the Nord HQ.

So your first entry point is always your country distributor and/or point of purchase. If everyone bypasses that route I would not be surprised if Nord cannot answer all possible requests in short time (small company).
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Re: Contact Technical Support / Fee on Nord website not work

Postby Tracii » 25 Nov 2021, 15:33

cookie wrote:You can try your luck sending email to support@clavia.se

Fred

That worked! :thumbup:
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Re: Contact Technical Support / Fee on Nord website not work

Postby cookie » 25 Nov 2021, 16:03

Finally, I can help here on this forum ! Champagne !!

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Re: Contact Technical Support / Fee on Nord website not work

Postby zebutters » Yesterday, 17:55

Last week, the Nord website changed servers. Should be good to go as of now, but there are still a few kinks being actively ironed out. For example, the White Grand is unavailable to download as of now. Shoot any other bug reports to support@americanmusicandsound.com if you are in the United States.
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