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Re: Outputs problem

Postby DJKeys » 07 Nov 2020, 22:21

Projet Xion wrote:The NP4 is heavy and bulky, I suppose I will have to buy a case (any advise? Maybe the store can lend one to me?).
The store is not far (2 km) but I don't have a car.
Thanks again guys for your help!


Maybe find the salesperson you bought the NP 4 from and call him up and explain. Maybe they can send someone over to you with a different monitor to test. Only take 10 minutes to get to your house-

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Re: Outputs problem


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Re: Outputs problem

Postby Tasten-Bert » 07 Nov 2020, 23:59

Hmm, 2 km to get to the store. Seems close. Okay, no car with a keyboard at roundabout 20 kg is quite a challenge. Don‘t you have a motorized friend nearby? Or parents or other relatives? Or a good neighbour? As I in my youth had a large Yamaha console organ I placed the one end on the skateboard of my sister, took the other side in hands and pushed it forward a long way. Today I would say take a video, post it on instagram, fb etc. and become a millionaire within a fortnight ;-)
Cheers.
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Re: Outputs problem

Postby Galvalume » 08 Nov 2020, 02:34

It happened to my Nord Grand a few times that the left output has no sound. The outputs are wired directly to a pair QSC K8.2 speakers with 1/4" TS cables.
If I feed signal to the "monitor in" port of the Nord Grand, bother speakers sound normal. But the keyboard output could not reach the left speaker.
With Nord Grand on "mono" mode, both speakers work as well.
I changed the program to a new one and the left sound would become normal. The sound would stay normal if I change the program back to the previous one.
Last edited by Galvalume on 08 Nov 2020, 02:53, edited 1 time in total.
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Re: Outputs problem

Postby Projet Xion » 08 Nov 2020, 14:37

Hi,

I don't think it's the same problem : mono or stereo mode don't change anything for me and most part of the time the sound is normal, even from the left out.

I have now the evidence that the problem comes from the NP4 : when I plug directly my headphone in the left output, I can notice randomly the lack of volume.
I've sent a mail to my retailer.

Thanks guys, I will give you some news.
Last edited by Projet Xion on 21 Nov 2020, 22:18, edited 1 time in total.
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Re: Outputs problem

Postby Projet Xion » 05 Dec 2020, 00:50

3 weeks now without my NP4... It's long to repair !
I hope I will have some news next week...
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Re: Outputs problem

Postby Projet Xion » 12 Dec 2020, 23:20

So I just recovered my NP4 from repair (4 weeks).

I've noticed that the two very first keys are not exactly at the same level as the others but it's not a big deal.

All is working fine now and I can enjoy again my piano, it's the most important.

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Re: Outputs problem

Postby Tasten-Bert » 13 Dec 2020, 09:28

Thanks for the feedback, Projet Xion, and good luck and fun with your NP from now on. Did anybody tell you, what the problem at your outputs was? Or what they did to resolve it?
Enjoy and stay healthy everybody. Cheers from Germany
Last edited by Tasten-Bert on 13 Dec 2020, 09:29, edited 1 time in total.
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Re: Outputs problem

Postby Projet Xion » 13 Dec 2020, 12:29

Hi Tasten-Bert,

They changed two little square electronic components (not condensators but something like that).
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Re: Outputs problem

Postby csm92150 » 03 Aug 2021, 15:56

I just bought a brand new Nord Electro 6D and I have the same problem on the left output !!!
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Re: Outputs problem

Postby Projet Xion » 04 Aug 2021, 12:08

Hi,

Don't lose your time, call your retailer and ask for a replacement or SAV.
Last edited by Projet Xion on 05 Aug 2021, 12:46, edited 1 time in total.
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