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Nord Grand Error
I have just bought Nord Grand and found problem with some piano sounds (always appears "white noise" along with piano
sound). I've tried to do factory reset but it cannot be fixed and that
problem has been occurring to another piano sounds. I am not sure whether the
main reason belongs to the piano's memory or not as the sample memory actives
normally.
I have recorded that error and it is included in the attachment.
Please kindly help to check this issue and advise me how to fix it as soon as
possible.
I am looking forward to your response.
Thank you & Best regards,
- Attachments
-
- Nord Grand Problem.mp3
- (650.71 KiB) Downloaded 204 times
- thanhvuong1984
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Re: Nord Grand Error
HI if you have done a full restore (I mean both OS/Firmware update followed by a Factory Restore from backup) and you still have the issue, you can only send it back and have it repaired/replaced.
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maxpiano - Patch Creator
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Re: Nord Grand Error
maxpiano wrote:HI if you have done a full restore (I mean both OS/Firmware update followed by a Factory Restore from backup) and you still have the issue, you can only send it back and have it repaired/replaced.
Hi,
Thank you for your quick reply.
I am using latest version 1.54 of Nord Grand OS so how can I set it back to the original OS? Please kindly advise me.
Thank you again for your help. Looking forward to hearing from you.
- thanhvuong1984
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Re: Nord Grand Error
thanhvuong1984 wrote:maxpiano wrote:HI if you have done a full restore (I mean both OS/Firmware update followed by a Factory Restore from backup) and you still have the issue, you can only send it back and have it repaired/replaced.
Hi,
Thank you for your quick reply.
I am using latest version 1.54 of Nord Grand OS so how can I set it back to the original OS? Please kindly advise me.
Thank you again for your help. Looking forward to hearing from you.
It's OK (I'd say "best") to use the latest version, just try to reload it once again then do the Factory Restore and... let us know
Last edited by maxpiano on 14 Jun 2021, 14:04, edited 1 time in total.
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Re: Nord Grand Error
Hi thanhvuong
and a very warm welcome to this wonderful forum of nord enthusiasts, even if your experience with the Grand began strange.
You asked how to set it back to the original OS. Nord usually doesn‘t keep older OSs in the website‘s download area. From time to time it might be good to save older versions yourself, but most of the time the new ones don‘t implement new bugs. I guess if your Grand doesn’t work properly with the actual OS AND if you have checked that your cables are alright AND if you don‘t have any other source of interference close to the keyboard then it shouts for a repair.
Good luck and sunny regards from Germany
and a very warm welcome to this wonderful forum of nord enthusiasts, even if your experience with the Grand began strange.
You asked how to set it back to the original OS. Nord usually doesn‘t keep older OSs in the website‘s download area. From time to time it might be good to save older versions yourself, but most of the time the new ones don‘t implement new bugs. I guess if your Grand doesn’t work properly with the actual OS AND if you have checked that your cables are alright AND if you don‘t have any other source of interference close to the keyboard then it shouts for a repair.
Good luck and sunny regards from Germany
Last edited by Tasten-Bert on 14 Jun 2021, 16:04, edited 2 times in total.
| nord electro 5D 61 and korg X50 on k&m 18880 or 18950 stand | iPad mini 5 with Set List Maker | phonic AM120 submixer |
... and I loved these of my former stuff: nord electro 3, Roland VR-760, Fatar Studio 1100, korg 01/W, Roland U-20
... and I loved these of my former stuff: nord electro 3, Roland VR-760, Fatar Studio 1100, korg 01/W, Roland U-20
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Re: Nord Grand Error
Sorry to hear about your problem.
Apart from an OS restore, you could make sure not to have connected anything: Disconnect Audio-in, Headphones (especially, if you use an adapter for them), maybe even pedals. And try again.
Try with other cables or other amplification, too, if possible.
Try to use another power supply, too.
If that noise persists, the problem must be inside your instrument.
Apart from an OS restore, you could make sure not to have connected anything: Disconnect Audio-in, Headphones (especially, if you use an adapter for them), maybe even pedals. And try again.
Try with other cables or other amplification, too, if possible.
Try to use another power supply, too.
If that noise persists, the problem must be inside your instrument.
Last edited by FZiegler on 14 Jun 2021, 16:29, edited 1 time in total.
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Re: Nord Grand Error
I listened to your audio. Very avant garde, so congratulations!
Yeah, something digital is going haywire in the audio chain. Try with headphones just to make sure the problem is not downstream in your signal chain.
I had an episode long ago with a Nord Piano where the symptom was missing samples and/or static. At the time, Pablo recommended reloading the operating system firmware, and then all the samples. That second bit took quite a while, I might add. We decided that there had been a memory error that spiked several pages of fast flash memory. Re-installing cured the problem.
I do miss Pablo.
If you're getting the noise via headphones AND have reloaded your firmware AND reinstalled samples, it's time for the repair shop, unfortunately.
Yeah, something digital is going haywire in the audio chain. Try with headphones just to make sure the problem is not downstream in your signal chain.
I had an episode long ago with a Nord Piano where the symptom was missing samples and/or static. At the time, Pablo recommended reloading the operating system firmware, and then all the samples. That second bit took quite a while, I might add. We decided that there had been a memory error that spiked several pages of fast flash memory. Re-installing cured the problem.
I do miss Pablo.
If you're getting the noise via headphones AND have reloaded your firmware AND reinstalled samples, it's time for the repair shop, unfortunately.
I think I have gear issues ....
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Re: Nord Grand Error
Thank you all for your suggestions above.
I tried all the ways that all of you mentioned but the error was still occurred unfortunately so I decided to send it back for checking and repairing.
The final answer will be informed to all of you when the repair is done.
Thank you all!
I tried all the ways that all of you mentioned but the error was still occurred unfortunately so I decided to send it back for checking and repairing.
The final answer will be informed to all of you when the repair is done.
Thank you all!
- thanhvuong1984
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