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Notes randomly hitting peak velocity

Postby Redblak » 10 Apr 2019, 09:56

I think I have a bad unit, going to return it. But does anyone have a NP4 they consider in good working order, where notes jump out at maximum velocity sometimes. I have had this with single notes and clusters. Really disappointed, never had any problems with the Stage range, but recently got a NP4 for a better piano playing experience at home. Surely the keybed should be able to handle any style without problem, I am playing some quite intense stuff, but I've never had any problem with my NS2
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Notes randomly hitting peak velocity


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Re: Notes randomly hitting peak velocity

Postby SteveNordP3 » 10 Apr 2019, 21:05

Someone posted a video recently that displayed this problem - he had good keyboard technique (which sounds like it may apply to you as well from your description). Someone with more expertise than I responded that the way the triple sensors work may be affected by dirt or other factors. You may want to talk to the shop where you bought it for an assessment - perhaps clean the sensors or even try another unit and see if the issue replicates there. Good luck!

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Re: Notes randomly hitting peak velocity

Postby cliffjpiano » 03 May 2019, 19:12

That's me! I'm the user that posted this similar sudden spike in velocity issue. According to the USA distributor for Nord, this is due to debris in between the key sensor. I plan to take it to the shop to have this repaired under warranty. I'll keep you posted on the outcome.

Side note, I replaced the first NP4 I bought from Pro Audio Star (USA) due to the same issue, however the replacement unit had the same problem! The store wouldn't do a second exchange because they assumed I was making false claims. I spoke to the store manager and he was very rude. He said his technician couldn't replicate the issue and blew me off. For all I know, the technician probably played for a couple seconds and called it good. The store is likely resold the faulty unit as an opened-box item. I'm sorry to the buyer of this opened-box item.

Sorry that you're experiencing the same issue, but in a way I'm glad to know that I'm not the only one experiencing this issue. I'm not crazy after all.
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