Nord User Forum

A few weeks ago the B5 key on my NS3 Compact started misbehaving. Any velocity sensitive sounds in the Piano and Synth sections would not sound unless hit with the highest velocity possible. It still worked on the Organ, of course.

I got my unit in October 2017, which is out of warranty, so I contacted Pablo Mastodon (North American Nord rep) to have him talk me through the process of fixing this. He knew immediately what it was: debris had gotten between the velocity sensor and the rubber pads that trigger velocity changes. Apparently it's a fairly common occurrence with these boards. After a brief call with Pablo I was able to disassemble my NS3, clean the affected area, and reassemble the board.

It's back to perfect working order, and—even better—now I know how to fix it in the future if this happens again!

So big props to Pablo for his expertise and great customer service!

Dave

Pablo defines what Customer Support should be. I have spoken to him many times in the last few years, and our conversations have been productive, educational, and enjoyable.

-d

I can't think of any other major brand that would tell you how, let alone encourage you, to dive into fixing your own keys. Nord is really top-notch.

An older but obligatory link, for those who haven't seen it:

https://www.nordkeyboards.com/man-behin ... ch-support

(I also want his chair)

I bought my NS3 this this past August, I found out the program change knob was deformed and slightly loose. Not an issue in the studio, but if I was going to gig with the keyboard, it would go missing quickly. I sent a message to Customer Support and Pablo got back to me and sent me a new program change knob in the mail a few days later.

Just wondering whether there is comparable support in the European region?!

Cheers!

PScooter63 wrote:An older but obligatory link, for those who haven't seen it:

https://www.nordkeyboards.com/man-behin ... ch-support

(I also want his chair)

Hey, thanks for that link. It's interesting this story is from Tampa Florida which is my home. So is Pablo Tampa based? I should buy him a beer and some Ribs on behalf of the group.

1000Keys wrote:Just wondering whether there is comparable support in the European region?!

Cheers!

Yes, if you speak English.

Call Pablo anyway. Transoceanic support.

Pablo is awesome! One time I had a question, called, and he wasn’t available - so I left a message. I didn’t know he lived in Florida where a powerful hurricane was hitting his home at the time. Nonetheless, he got back to me the day he got electricity back. Pablo is... what customer support is all about.

PScooter63 wrote:(I also want his chair)

Chair is courtesy of Craigs List free section -- grabbed an old Camaro bucket seat from the side of the road and mounted it onto an office chair.

never underestimate the value of CL Free section !!

bless, pablo