General Discussion of the Nord Stage (EX), Nord Stage 2 (EX), Nord Stage 3, and Nord Stage 4 Synths, FAQ, Troubleshooting etc.

Software freeze/crash on NS EX

Postby dennispau » 26 Aug 2018, 12:09

I have what I think is a Software freeze/crash on my NS EX. The display has gone blank, lights are blinking and are on/off at a random order.
I have succesfully updated both the OS and done a factory reset. I didn´t fix it. Anybody have experienced something similar? Is there anything to do?
Nord gear:
_ Nord Stage 3 88
_ Nektar Impact LX61+
_ MainStage 3
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Software freeze/crash on NS EX


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Re: Software freeze/crash on NS EX

Postby Schorsch » 26 Aug 2018, 12:43

I think I remember having read something in this forum about ribbon cables being loose which may cause such kind of error. You may open the chassis and check them
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Check this awesome website to visually view NS2/3 programs and re-create them on the other instrument!


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Re: Software freeze/crash on NS EX

Postby dennispau » 26 Aug 2018, 12:54

Thanks for the answer. It could be, but the error acccured when my daughter was "fooling around" on the instrument, pushing all different kinds of buttons.
Is there a way to reset/reboot the instrument? (apart from updating the OS and a doing a factory reset) I've been looking in the manual, but can't seem to find anything...
Nord gear:
_ Nord Stage 3 88
_ Nektar Impact LX61+
_ MainStage 3
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Re: Software freeze/crash on NS EX

Postby Schorsch » 26 Aug 2018, 13:10

No I don’t think so, the only way is to download the factory restore file from the nord webpage and use Sound Manager to perform a restore. Would still advise to look at the cables, they may have been a bit loose already and your daughter gave them the final hit .....
Last edited by Schorsch on 26 Aug 2018, 13:12, edited 1 time in total.
Regards Schorsch

Want to convert programs between NS2 and NS3?
Check this awesome website to visually view NS2/3 programs and re-create them on the other instrument!


Gear: NS3C, NS3 88, KeyLargo, Vent II ..
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Re: Software freeze/crash on NS EX

Postby maxpiano » 26 Aug 2018, 13:51

Hervshahn wrote:No I don’t think so, the only way is to download the factory restore file from the nord webpage and use Sound Manager to perform a restore. Would still advise to look at the cables, they may have been a bit loose already and your daughter gave them the final hit .....


Not the Factory Restore but the OS Updater is what is needed, Factory Restore only restores Programs.

However I also think that is worth checking the flat cables first and then, if not solved, try to boot the NS2 in update mode (powering it on while keeping Shift+Store pressed) and proceed with SW update.
Last edited by maxpiano on 26 Aug 2018, 13:53, edited 1 time in total.

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Re: Software freeze/crash on NS EX

Postby Schorsch » 26 Aug 2018, 16:42

maxpiano wrote:
Hervshahn wrote:Not the Factory Restore but the OS Updater is what is needed, Factory Restore only restores Programs.

However I also think that is worth checking the flat cables first and then, if not solved, try to boot the NS2 in update mode (powering it on while keeping Shift+Store pressed) and proceed with SW update.


Yes you’re correct, I forgot about the OS updater :roll: as far as I understood this is not about the NS2 but the NS Ex (Stage Classic)?

In fact both are needed to achieve a full factory reset, for the NS Ex these can be downloaded here...

- OS update:
http://www.nordkeyboards.com/sites/defa ... 0v6.08.zip
http://www.nordkeyboards.com/sites/defa ... 0v6.08.dmg

- Factory Restore: http://www.nordkeyboards.com/sites/defa ... 20revA.nsb. ( needs Sound Manage)
Regards Schorsch

Want to convert programs between NS2 and NS3?
Check this awesome website to visually view NS2/3 programs and re-create them on the other instrument!


Gear: NS3C, NS3 88, KeyLargo, Vent II ..
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Re: Software freeze/crash on NS EX

Postby dennispau » 26 Aug 2018, 17:56

Thanks! I'm now up and running again. The key was to power on while holding down SHIFT and STORE
Last edited by dennispau on 26 Aug 2018, 17:57, edited 1 time in total.
Nord gear:
_ Nord Stage 3 88
_ Nektar Impact LX61+
_ MainStage 3
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Re: Software freeze/crash on NS EX

Postby Schorsch » 26 Aug 2018, 18:12

:thumbup:
Regards Schorsch

Want to convert programs between NS2 and NS3?
Check this awesome website to visually view NS2/3 programs and re-create them on the other instrument!


Gear: NS3C, NS3 88, KeyLargo, Vent II ..
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