Software freeze/crash on NS EX

[dennispau]

I have what I think is a Software freeze/crash on my NS EX. The display has gone blank, lights are blinking and are on/off at a random order.
I have succesfully updated both the OS and done a factory reset. I didn´t fix it. Anybody have experienced something similar? Is there anything to do?

[dennispau]

I think I remember having read something in this forum about ribbon cables being loose which may cause such kind of error. You may open the chassis and check them

[dennispau]

Thanks for the answer. It could be, but the error acccured when my daughter was "fooling around" on the instrument, pushing all different kinds of buttons.
Is there a way to reset/reboot the instrument? (apart from updating the OS and a doing a factory reset) I've been looking in the manual, but can't seem to find anything...

[Schorsch]

No I don’t think so, the only way is to download the factory restore file from the nord webpage and use Sound Manager to perform a restore. Would still advise to look at the cables, they may have been a bit loose already and your daughter gave them the final hit .....

[dennispau]

No I don’t think so, the only way is to download the factory restore file from the nord webpage and use Sound Manager to perform a restore. Would still advise to look at the cables, they may have been a bit loose already and your daughter gave them the final hit .....

Not the Factory Restore but the OS Updater is what is needed, Factory Restore only restores Programs.

However I also think that is worth checking the flat cables first and then, if not solved, try to boot the NS2 in update mode (powering it on while keeping Shift+Store pressed) and proceed with SW update.

[Schorsch]

Not the Factory Restore but the OS Updater is what is needed, Factory Restore only restores Programs.

However I also think that is worth checking the flat cables first and then, if not solved, try to boot the NS2 in update mode (powering it on while keeping Shift+Store pressed) and proceed with SW update.

Yes you’re correct, I forgot about the OS updater as far as I understood this is not about the NS2 but the NS Ex (Stage Classic)?

In fact both are needed to achieve a full factory reset, for the NS Ex these can be downloaded here...

- OS update:
http://www.nordkeyboards.com/sites/defa ... 0v6.08.zip
http://www.nordkeyboards.com/sites/defa ... 0v6.08.dmg

- Factory Restore: http://www.nordkeyboards.com/sites/defa ... 20revA.nsb. ( needs Sound Manage)

[dennispau]

Thanks! I'm now up and running again. The key was to power on while holding down SHIFT and STORE

[Schorsch]