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Problem with Piano EQ switch Stage 3 88 since OS 2.0

Postby Murse » 05 Jan 2019, 18:05

Hi!

I'm new to Nord keyboards and this forum. I recently purchased a NS3 88 and am still on the learning curve but so far very happy with my new board.

Since installing OS 2.0 I noticed the Piano EQ switch does not cycle through soft/mid/high as it did previously. Pressing the switch elicits either no or delayed response, then sometimes freezes completely. I re-downloaded and re-installed the OS 2.0 without any issues, but the problem persists. I have not installed the enhanced EP's yet.

Should I go back to OS 1.6 and see if the problem disappears?

Anyone experience this or have any suggestions?

Thanks!
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Problem with Piano EQ switch Stage 3 88 since OS 2.0


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Re: Problem with Piano EQ switch Stage 3 88 since OS 2.0

Postby cphollis » 05 Jan 2019, 18:14

Works as expected on my Nord Stage 3 Compact running 2.0. If it were me, I'd go back to an earlier version when it was working well, and see if the problem persists.
I think I have gear issues ....

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Re: Problem with Piano EQ switch Stage 3 88 since OS 2.0

Postby 23skidoo » 05 Jan 2019, 18:16

Contact Nord tech support. Going back to pre-2.0 seems tricky for some people.

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Re: Problem with Piano EQ switch Stage 3 88 since OS 2.0

Postby Murse » 05 Jan 2019, 20:13

Thanks! I’ll try one or both suggestions above and let you know what happens.
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Re: Problem with Piano EQ switch Stage 3 88 since OS 2.0

Postby DJKeys » 05 Jan 2019, 20:16

23skidoo wrote:Contact Nord tech support. Going back to pre-2.0 seems tricky for some people.


It definitely is, so I documented what I had to do in my particular situation:

post111999.html#p111999

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Re: Problem with Piano EQ switch Stage 3 88 since OS 2.0

Postby Murse » 06 Jan 2019, 04:53

DJKeys, thanks for the headsup. Since my keyboard is fairly new, I haven't loaded any samples and made only a couple of minor program edits. If reloading (again) the OS 2.0 doesn't work, could I try loading 1.6 then do a factory restore to see if this fixes the problem?
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Re: Problem with Piano EQ switch Stage 3 88 since OS 2.0

Postby DJKeys » 06 Jan 2019, 04:57

Seems like a good way to proceed-

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Re: Problem with Piano EQ switch Stage 3 88 since OS 2.0

Postby Murse » 19 Jan 2019, 06:54

Problem solved thanks to Sweetwater's great return policy. Had a replacement in two days and everything is working great.
Thanks to responses on this forum and to Pablo!

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