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Nord Piano 3 - Piano Library Cleaning never ends

Postby koffiekop » 12 Dec 2016, 10:15

Hello people,

I've got a new Nord Piano 3 and I ran into a problem when trying to load new(or other piano libraries) on to the machine.

I deleted some of the standard piano libraries that came with the machine, which went fine. I even loaded in some samples in the sample library, which also went fine. But when I try to load in new piano libraries it will keep telling me it's "Cleaning free space". I've tried waiting for this to finish, but by the time I checked again if it was done, the timer said it took 153029 minutes to complete, which is about 106 days.. :P

I also installed the new OS, v1.12 on the machine, which also went fine. I also tried to do a factory reset, but as this also calls the Cleaning Function I did not come far with this. I've since contacted Nord Support but I have yet to hear from them. Does anyone whom has a Nord Piano 3 (or other device) come across this problem? And if you did, do you have a solution?

When I hear back from Nord Support (or when I have a solution) I will report back here.

Thank you.
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Nord Piano 3 - Piano Library Cleaning never ends


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Re: Nord Piano 3 - Piano Library Cleaning never ends

Postby maxpiano » 12 Dec 2016, 10:23

While you wait for support reply, try to use a different USB cable and/or port.
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Re: Nord Piano 3 - Piano Library Cleaning never ends

Postby koffiekop » 12 Dec 2016, 10:37

I will try that and will let you know, though I am skeptical because the samples did work. Only the Piano Library(models) not.
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Re: Nord Piano 3 - Piano Library Cleaning never ends

Postby koffiekop » 12 Dec 2016, 18:31

The USB cable change had no effect.
The Technical Support guy said to update the OS again and try again, though that too had no effect.

Will keep you updated.
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Re: Nord Piano 3 - Piano Library Cleaning never ends

Postby cphollis » 12 Dec 2016, 23:57

The cleaning operation can take a few minutes, but never longer than that. If you can swap out the computer being used, I'd try that as well as the cable.
I think I have gear issues ....
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Re: Nord Piano 3 - Piano Library Cleaning never ends

Postby koffiekop » 13 Dec 2016, 14:19

So, the following has happened:

I had a phonecall with the Nord Distribution and Support department of the Netherlands. And they advised me to format, I did but ran into the same problem as with cleaning the free space. They and Nord Stockholm concluded that it is in fact a hardware failure and the flash memory for the piano section is broken or malfunctioning.

They are going to issue a warranty return and replace the instrument.
I'm a little bummed out that it's a malfunctioning product but I'm really happy with the support they and the shop I bought it at (Studio de Dijk) have given me.

Thank you.
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