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Error Piano NE6HP Broken- Invalid Checksum

Postby Davign » 21 Jun 2022, 18:59

Good afternoon.

I have a Nord Electro 6HP, and a while ago it started having some errors on the pianos, it started to make screeching noises.
I deleted the larger samples, leaving a lot of free memory, but last weekend, the same thing happened, only now the pianos are gone, and when I connect the Nord Sound Manager, the ones that restore are all with the message Broken-Invalid Checksum, and marked in red.
I tried to restore to factory defaults, but when the process gets to the pianos partition, the software gets stuck.
can anybody help me? I'm desperate!
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Error Piano NE6HP Broken- Invalid Checksum


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Re: Error Piano NE6HP Broken- Invalid Checksum

Postby pterm » 22 Jun 2022, 17:13

Hi and welcome to the Forum.
Sorry to hear about your problem... The symptoms you describe suggest failure of some of the flash memory components used to store the samples. I hope your NE6 remains under warranty because I believe you require a hardware repair. This most likely means replacement of the main circuit board.

Please contact your country's distributor for repair information. See: https://www.nordkeyboards.com/distributors for email and webpage contact information.

Please let us know what you discover and how they repair your NE6.
Last edited by pterm on 22 Jun 2022, 17:13, edited 1 time in total.
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Re: Error Piano NE6HP Broken- Invalid Checksum

Postby Davign » 25 Jul 2022, 19:17

Nord Electro 6HP - Problem Solved
Greetings!
My keyboard, as I posted earlier, started to emit white noise, and the piano sounds disappeared, and I could no longer download any piano sounds, nor even format the pianos unit.
I managed to get in touch with someone from Nord's technical department, who promptly answered me and indicated that it would really be a flash memory problem, and that I would probably have to change the motherboard. He sent me the contact for authorized technical assistance here in Brazil.
Unfortunately, I realized that it would be a long process and with a very high cost for me.
As I work with electronics for many years, I decided to open my Nord Electro 6HP to calmly analyze what was happening. To my surprise, I was able to identify the problem, a damaged resistive network, associated with one of the four flash memories that make up 1Gb of the pianos. I replaced the component and my Nord Electro 6HP was resurrected!!!!!!!
I'm very happy to have my keyboard back.
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The author Davign was thanked by 5 members, including:
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Re: Error Piano NE6HP Broken- Invalid Checksum

Postby Mr_-G- » 25 Jul 2022, 21:59

:clap: :clap: :clap: :clap: :clap:
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Re: Error Piano NE6HP Broken- Invalid Checksum

Postby maxpiano » 25 Jul 2022, 22:17

Davign wrote:Nord Electro 6HP - Problem Solved
Greetings!
My keyboard, as I posted earlier, started to emit white noise, and the piano sounds disappeared, and I could no longer download any piano sounds, nor even format the pianos unit.
I managed to get in touch with someone from Nord's technical department, who promptly answered me and indicated that it would really be a flash memory problem, and that I would probably have to change the motherboard. He sent me the contact for authorized technical assistance here in Brazil.
Unfortunately, I realized that it would be a long process and with a very high cost for me.
As I work with electronics for many years, I decided to open my Nord Electro 6HP to calmly analyze what was happening. To my surprise, I was able to identify the problem, a damaged resistive network, associated with one of the four flash memories that make up 1Gb of the pianos. I replaced the component and my Nord Electro 6HP was resurrected!!!!!!!
I'm very happy to have my keyboard back.


Well done!! :clap: and thanks for sharing what the problem was, it will help others who may incur into the same malfunction (hopefully no one, but you never know) :thumbup:
Last edited by maxpiano on 25 Jul 2022, 22:20, edited 1 time in total.
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Re: Error Piano NE6HP Broken- Invalid Checksum

Postby DJKeys » 25 Jul 2022, 22:46

Man, that is awesome! I would never be able to attempt something like that-

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