Electro 3 and Nord Sound Manager

vortmaxx · Post by **vortmaxx** » 03 Feb 2021, 19:25

Hey folks,

I got a new computer, running windows 10, and installed the Sound Manager v7.54 but when I go to open the program it says "Please connect your Nord instrument to the USB port".

I have an Electro 3 and I'm running the current/last OS 3.14. I've checked my USB connections, and restarted the computer, but I'm not having any luck.

Has anyone else run into this problem?

JohnT · Post by **JohnT** » 03 Feb 2021, 19:48

Have you installed the Clavia USB drivers?
At the bottom of the page
https://www.nordkeyboards.com/downloads/nord-electro-3

vortmaxx · Post by **vortmaxx** » 03 Feb 2021, 19:57

Hi, John. Thanks for the reply.

I am currently running OS 3.14 on the Nord, but in trying to update I still get a message saying "Please connect your Nord Electro 3 to the USB port".

It seems the problem is with my computer.

Post by **maxpiano** » 03 Feb 2021, 20:05

vortmaxx wrote:Hi, John. Thanks for the reply.

I am currently running OS 3.14 on the Nord, but in trying to update I still get a message saying "Please connect your Nord Electro 3 to the USB port".

It seems the problem is with my computer.

OK so you have installed Clavia latest USB Drivers, correct? If so then, maybe a trivial question, have you tried with different USB cables and/or ports on your computer?

Post by **Tasten-Bert** » 03 Feb 2021, 20:06

Hi vortmaxx,

if I understand JohnT‘s answer right, he talks about clavia‘s USB driver for the PC. If you have a look at the linked webpage, it seems as if Windows 10 is a bit problematic in this aspect.

Cheers from Germany

vortmaxx · Post by **vortmaxx** » 03 Feb 2021, 20:11

maxpiano wrote: OK so you have installed Clavia latest USB Drivers, correct? If so then, maybe a trivial question, have you tried with different USB cables and/or ports on your computer?

I've tried all the USB ports. I only have the one cable, but I use it pretty regularly with an audio interface when recording and haven't had any issues.

I guess I'm on a quest now to track down another cable...

Thanks for the reply.

JohnT · Post by **JohnT** » 03 Feb 2021, 20:27

You have not said if you installed the USB driver! I'm not talking about the OS version.

vortmaxx · Post by **vortmaxx** » 03 Feb 2021, 20:34

Tasten-Bert wrote:Hi vortmaxx,

if I understand JohnT‘s answer right, he talks about clavia‘s USB driver for the PC. If you have a look at the linked webpage, it seems as if Windows 10 is a bit problematic in this aspect.

Cheers from Germany

I missed your post. Thanks for the reply.

My bad- I did forget about the USB driver and didn't see it at the bottom. I have installed said driver, the wizard says installation was successful, and I've restarted the computer, but I still get the same message when trying to open the Sound Manager.

I'm going to pick up another cable anyway, but I think the problem is with my computer.

Post by **Tasten-Bert** » 03 Feb 2021, 21:07

Hmm, must be something else. I do remember that some time ago I had a situation (think it was with my NE3 as well) that the PC must have booted completely before my NE3 had to be switched on, and Soundmanager to be started as the last. I‘ve always thought that with newer Windows versions this isn‘t necessary anymore, but I mean who knows ... Maybe worthwhile one try?
Good luck.

Post by **alex78** » 03 Feb 2021, 23:07

I also have windows 10 and never encountered any connectivity issue. I suggest you try another cable.

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