Nord User Forum

[mjbrands]

I pre-ordered Ableton Live 9 and Push about an hour ago. I was able to download Live 9 immediately, but delivery of the Push controller would have to wait for another 2-4 weeks (this is stated on the order page and on the invoice).

Oh well, what's another 2-4 weeks after months of waiting.

I log in on my account page and notice something: Ableton expects to deliver my Push controller in 12-16 weeks...

*censored*

I've sent a message to their customer support and a copy via registered mail to their head office in Berlin. I will not accept this way of doing business and will get my money (one way or another). I'm probably rather anal and inflexible about this, but that's the way it is.

I've been using Ableton Live since version 7 and liked both the product and the company a lot, but with this Ableton has really lost all credits they'd built up with me.

So, what's my point?

• I'm very, very disappointed (I suppose that's clear by now)
• If you want to order Ableton Live 9 and Push (I'm sure it's gonna be great), be aware this '2-4 week delivery time' seems to be as accurate as calling a rhino a unicorn

[Gustavo]

Wow such a very bad customer care!! As a company that deals directly with its customer they should always tell the truth. That means that in 2-4 weeks you get the controller, not 12-16 weeks.

Personally I was considering AL 9, but then I reflected and saw that I do not need it. I am not a professional musician and I do not have the time to learn to use such a software when my music is not loop-based things. I guess that as a person that always has a couple hunderd dollars its very tempting to get something like this, but I am trying to live a philosophy of "if its not going to get very used, do not get it. If it will never get any use anymore, get rid of it"

[mjbrands]

Hopefully they'll come with a statement, as those 12-16 weeks might just be a mistake.

Anyway, it pissed me off enough to not want to deal with them (for now).

B.t.w. I think your "if you don't use it, get rid of it" philosophy is a pretty sound one.

[thekiller01]

Language! Maybe not my place to say, but I really appreciate the ethos of this forum. Let's not let it slip.

[Gustavo]

I think he meant What The Funnyballs and not the other one

[mjbrands]

Wow, Time Flies!