Sound Manager - USB Driver Error - Windows 10, 11

This is the right place if your topic concerns different Nord Keyboards, you are not sure which one is the right one for you, etc.
User avatar
cookie
Patch Creator
Posts: 737
Joined: 08 Dec 2011, 17:38
12
Your Nord Gear #1: Nord Stage 2
Location: France
Has thanked: 136 times
Been thanked: 306 times

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by cookie »

ajstan wrote:Here’s what worked for me on my new Surface Pro 7+ running Windows 11:

1. Open RegEdit and navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceGuard\Scenarios\HypervisorEnforcedCodeIntegrity
2. Set "Enabled" to "0".
3. Reboot the PC
Worked for me !
Thanks !

Fred
These users thanked the author cookie for the post:
Berretje
gluer
Posts: 1
Joined: 13 Nov 2011, 23:27
12
Your Nord Gear #1: Nord Electro 3
Location: Greece
Been thanked: 1 time

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by gluer »

I came here to chime in about this issue. The suggestions about turning Core Isolation off, is the wrong suggestion, because although it lets you use the driver, it means turning off a new security feature of Windows. Clavia won't take responsibility if this means that your system becomes vulnerable and is attacked. The solution is for Clavia to update its driver.
These users thanked the author gluer for the post:
Yanox
User avatar
cookie
Patch Creator
Posts: 737
Joined: 08 Dec 2011, 17:38
12
Your Nord Gear #1: Nord Stage 2
Location: France
Has thanked: 136 times
Been thanked: 306 times

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by cookie »

gluer wrote:I came here to chime in about this issue. The suggestions about turning Core Isolation off, is the wrong suggestion, because although it lets you use the driver, it means turning off a new security feature of Windows. Clavia won't take responsibility if this means that your system becomes vulnerable and is attacked. The solution is for Clavia to update its driver.
You are correct but seems this registry change is the only work-around until Nord updates its driver (which, knowing the company, is soon not to happen !).
Happy you share any other less-disrupting methods if they do exist !

Fred
Yanox
Posts: 4
Joined: 01 Aug 2022, 17:13
1
Your Nord Gear #1: Nord Stage 2
Has thanked: 1 time
Been thanked: 1 time

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by Yanox »

Hello Same on my new asus laptop using win11:
a message raise: unable to install the driver"
here my investigations:
---------------
i uninstalled mac afee and the driver seemed to install successfully, but in fact it did'nt
in the windows 11 device manager, the driver was installed with an error ...
--------------------
so i removed it and run the driver installation as admin,
but it is not better
--------------------
i restart windows 11, nothing more
-------------------
i uninstall the Clavia driver and the nord editor, then i re installed the nord editor in admin mode, not better
---------------
suppose that it is a security problem... but i don't want to change my security parameters
is there some kind of support from Clavia ??
any idea ?? thanks
Last edited by Yanox on 11 Dec 2022, 13:09, edited 7 times in total.
Yanox
Posts: 4
Joined: 01 Aug 2022, 17:13
1
Your Nord Gear #1: Nord Stage 2
Has thanked: 1 time
Been thanked: 1 time

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by Yanox »

ok i found the problem,

the clavia driver is not compatible with the core isolation parameter (windows analyze)

if you turn it off you can install the driver or the nord sound manager and you will be a able to use it and to communicate with your nord instrument.

but if you turn the core isolation on, you will not be able to use the nord manager, and the message "connect your nord instrument ti USB port" appears at the bottom of the nord manager"

I opened a support ticket at clavia web site
Last edited by Yanox on 12 Dec 2022, 09:45, edited 1 time in total.
User avatar
Berretje
Moderator
Posts: 1253
Joined: 09 Nov 2013, 00:48
10
Your Nord Gear #1: Nord Stage 2
Your Nord Gear #2: Other Brand
Location: Mierlo
Has thanked: 1140 times
Been thanked: 409 times
Contact:

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by Berretje »

Yanox wrote:ok i found the problem,

the clavia driver is not compatible with the core isolation parameter (windows analyze)
Yep, as mentioned in a previous posts. This Core Isolation system is interfering with the driver
Yanox wrote: if you turn it off you can install the driver or the nord sound manager and you will be a able to use it and to communicate with your nord instrument.

but if you turn the core isolation on, you will not be able to use the nord manager, and the message "connect your nord instrument ti USB port" appears at the bottom of the nord manager"

I opened a support ticket at clavia web site
Thanks for creating a ticket at Clavia. Keep us updated!
Gr Bart

Coverband Blush
Nord User Sounds - Program/Sample Collection[hr]
>> Check this awesome website to visually view the settings of your NS2/NS3 programs!
[hr]
Current gear
Nord Stage 2 HA88
Yamaha Tyros 5
Connected with a MioXM and powered by Bandhelper
Yanox
Posts: 4
Joined: 01 Aug 2022, 17:13
1
Your Nord Gear #1: Nord Stage 2
Has thanked: 1 time
Been thanked: 1 time

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by Yanox »

gluer wrote:I came here to chime in about this issue. The suggestions about turning Core Isolation off, is the wrong suggestion, because although it lets you use the driver, it means turning off a new security feature of Windows. Clavia won't take responsibility if this means that your system becomes vulnerable and is attacked. The solution is for Clavia to update its driver.
thats really true, i opened a support ticket at Clavia's
These users thanked the author Yanox for the post:
Berretje
Yanox
Posts: 4
Joined: 01 Aug 2022, 17:13
1
Your Nord Gear #1: Nord Stage 2
Has thanked: 1 time
Been thanked: 1 time

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by Yanox »

i received a reply from Clavia (traduced from french)
-----------------
Hello,


This is indeed one of the new features of Windows 11, but it is not really a problem to disable this feature.

A driver update should arrive soon.



Cordially.
User avatar
Berretje
Moderator
Posts: 1253
Joined: 09 Nov 2013, 00:48
10
Your Nord Gear #1: Nord Stage 2
Your Nord Gear #2: Other Brand
Location: Mierlo
Has thanked: 1140 times
Been thanked: 409 times
Contact:

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by Berretje »

Yanox wrote:but it is not really a problem to disable this feature
I don't agree with them and they are not the ones to decide.
The core isolation service protects the device from malware, yes the downside may be a drop in performance as it is continuously running on your device to make sure no malware can affect your system. Disabling could make the device vulnerable to attacks.

But the good news is that a new version of the driver is on its way.
These users thanked the author Berretje for the post:
Schorsch
Gr Bart

Coverband Blush
Nord User Sounds - Program/Sample Collection[hr]
>> Check this awesome website to visually view the settings of your NS2/NS3 programs!
[hr]
Current gear
Nord Stage 2 HA88
Yamaha Tyros 5
Connected with a MioXM and powered by Bandhelper
Klaviator
Posts: 1
Joined: 28 Apr 2012, 11:44
12
Your Nord Gear #1: Nord Stage 2

Re: Sound Manager - USB Driver Error - Windows 10, 11

Post by Klaviator »

But the good news is that a new version of the driver is on its way.
Is there any news on this? As a Windows 11 user I am still facing security vulnerability using the old driver :shock:
Post Reply