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UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby kirsty » 28 Jul 2018, 19:51

Is there a UK Nord rep on the forum that can assist me with an ongoing warranty repair.

Been back to Nord for two months to fix clicky key issue.

Returned to me today and worked initially. Played for half hour. Switched on a bit later in the day and now wont load up... message on screen 'Flash Error'.

Tried suggestions to load OS etc, also holding the Store/Shift button while powering on but nothing can connect or talk to the Stage.

Nord Stage 3 HA88

Gone but not forgotten
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UK Nord Rep on the forum? Big Warranty saga. Flash Error


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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby jefsco » 28 Jul 2018, 20:11

ohh man! sorry to hear!
hope it’s an easy quick fix kirsty!
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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby Mr_-G- » 28 Jul 2018, 20:23

Oh dear! :facepalm:

According to the Nord site:

Sound Technology plc
17 Letchworth Point
Letchworth Garden City
Hertfordshire SG6 1ND
United Kingdom
sales@soundtech.co.uk Phone +44 1462 480000
https://www.soundtech.co.uk/music-retail/nord
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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby kirsty » 28 Jul 2018, 20:34

I believe Sound Technology contacted me originally when I filled in the form for warranty support on the Nord website. They just directed me to gear4music whom I purchased it from.

Gear4music have said they are going to ship it back in and then given the time its taken so far, attempt to get Nord to just replace it. Tomorrow is 60 days and their own policies state they will replace the instrument if its not fixed in that time... Not sure why they want Nord to replace it, surely its on them now (unless they will get out of it by saying its a 'new issue'? )

Not overly confident in gear4 to be honest, they have given me conflicting messages and advice throughout and messed up shipping arrangements several times already (they sent my Nord to an old work address earlier this week, even though ive told them several times to delete the address)

I was hoping I could speak to a person that could assist further rather than trusting that gear4 will deal with it.

Nord Stage 3 HA88

Gone but not forgotten
- Nord Stage 2 EX 76
- Yamaha CP4
- Nord Piano 2HP
- Kurzweil Artis
- Kurzweil SP4-8
- Roland HP507
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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby DanielD71 » 28 Jul 2018, 21:45

Sorry for you....
You have waited so long for your repair and now this...

Best luck to you
Dan
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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby cphollis » 29 Jul 2018, 02:46

My guess is that the flash modules got knocked loose by all the shipping.

Open it up, reseat the modules, all should be well.
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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby PScooter63 » 29 Jul 2018, 03:25

Yeah, the "fixed in 60 days" policy might not cover a new incident directly resulting from said fix? Not at all familiar with UK law, though. In the US, this could get ugly, depending on the retailer's attitude.

What cphollis said... and good luck. Keep us posted.
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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby maxpiano » 29 Jul 2018, 18:42

cphollis wrote:My guess is that the flash modules got knocked loose by all the shipping.

Open it up, reseat the modules, all should be well.


Afaik the Flash memory chips are soldered (as all the others) on the NS2 mainboard, as you can see also in this thread nord-stage-forum-f3/ns2-in-the-nude-t2647.html?hilit=In%20the%20nude. So there are no modules to reseat.

@kirsty: it is really unfortunate and at all disappointing what you are expriencing, but the best you can do is to contact the UK distrbutor directly.
Last edited by maxpiano on 29 Jul 2018, 18:48, edited 4 times in total.
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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby JayDee » 03 Aug 2018, 01:43

Kirsty, after 5 pages of 'Missing the Nord' and now this, you must have the patience of St. Monica. I'd be stewing by now, not to mention distraught over missing my main 'board. Good luck on this, mate.
*Nord needs to sort these warranty issues, it seems Lucky is getting somewhere with his warranty issue, but he's in the US.
Last edited by JayDee on 03 Aug 2018, 02:13, edited 2 times in total.

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Re: UK Nord Rep on the forum? Big Warranty saga. Flash Error

Postby kirsty » 03 Aug 2018, 18:01

An update (think gear4music are fed up of me phoning)

Its over gear4music's 60 day fix or replace policy. Spoke to them again today a week later and made some noise.

Someone called me back to say I can wait for Nord to fix it, or they will let me put the amount I paid towards something else.

Fed up of waiting so im having a new one. Given that there wasnt a mass of difference between prices on the Stage 3 76HP and the HA88... I have a Stage 3 88 on its way which should arrive Monday.

Fingers crossed the courier doesnt get hijacked or something. Would be just my luck lately :)

Nord Stage 3 HA88

Gone but not forgotten
- Nord Stage 2 EX 76
- Yamaha CP4
- Nord Piano 2HP
- Kurzweil Artis
- Kurzweil SP4-8
- Roland HP507
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