Nord User Forum

[ajstan]

That was a live call? A person said all that and you took it down as dictation?

I'm sure there's some paraphrasing going on. I mean, it's possibly a conversation between a Greek and a Swede being captured in English. It doesn't get said enough, but respect to all the multilinguists around here!

[Spider]

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[Gambold]

I just tried calling their number and got a message saying leave a message. They also gave an email address - clavia@clavia.se

I sent a message asking about the samples and when they would be online, and got this response about five minutes later:

"Thank you for contacting Clavia DMI AB, the home of Nord Keyboards. Your message will soon be responded to or forwarded."

SO - stay tuned, let's see if I get a human response!

[M1tsos]

I just tried calling their number and got a message saying leave a message. They also gave an email address - clavia@clavia.se

I sent a message asking about the samples and when they would be online, and got this response about five minutes later:

"Thank you for contacting Clavia DMI AB, the home of Nord Keyboards. Your message will soon be responded to or forwarded."

SO - stay tuned, let's see if I get a human response!

Well when i contacted in phone to the software support person. The guy wasnt in the office that time.. then i had to send email to him and he answer me just 10-15 minutes later.

The answer you got in your email is the automated email reply.. and as i remember these mails are forwarded to distributors for each country and then the distributors are speaking with the user… i believe some distributors are missing some knowledge about the instruments they sale and also they are not so consistent to their customers…

These are the reasons i bypass distributors and everyone and i call my self directly to clavia.. to win time and get my answer fast

[Gambold]

Ok so he sent an email reply. That makes sense. Well I’m curious why they have sat on this for almost a year. I will post any response I receive.

[Gambold]

>The answer you got in your email is the automated email reply.. and as i remember these mails are forwarded to distributors for each country and then the distributors are speaking with the user<

Whatever - I never heard back from anyone, either at Clavia or a distributor. It's only been four days, but....usually turnaround on support messages to businesses from online contact is 24-48 hours. If I don't hear anything by Thursday that's a full week and they aren't bothering.

[Schorsch]

If Clavia support suddenly get an influx of eight people all asking the same question they already answered, they might think to look here and see that there’s no point in responding individually.

And if anybody asks about future product releases, I surely wouldn’t reply at all if I were them.