Nord's classical Virtual Analog Synth Nord LEAD 1/2/2x/3/4/A1 and Nord Rack versions

A1 keyboard issue

Postby kockpit » 14 Jan 2018, 14:25

Sometimes, when playing staccato, keys won't trigger, when i press the same key again, it triggers. It happens maybe 1 out of 50-100 key hits. Very annoying, it's not the sound/program settings or sound engine, since it never happens over MIDI, it seems like it has to do with the processing of the keyboard signals. I have tried to contact Nord technical support three times (months ago), but haven't gotten any reply, very dissappointed actually.

Is there anyone else having the same problem?

Any ideas?
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A1 keyboard issue


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Re: A1 keyboard issue

Postby kockpit » 28 Jan 2018, 14:30

I made a video, showing the error. The "key clicks" you hear are mechanical sounds from the keyboard itself.

Watch on youtube.com
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Re: A1 keyboard issue

Postby Nordlicht » 28 Jan 2018, 18:43

Weird...

Does it only happen when pressing this deep "E"? Does it also happen with any other sound, too?
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Re: A1 keyboard issue

Postby artofmoog » 31 Jan 2018, 20:46

If you unplug your MIDI, does this still happen? I also experienced my A1R unexpectedly silencing shortly after selecting a new performance, but it only ever happened when there was a DAW in the equation. I could not recreate the problem when MIDI was unplugged, or the DAW wasn't running - despite the fact that there was no obvious MIDI loop occurring, or note-off messages being sent. Testing without MIDI would at least allow you to rule out one or two things.
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Re: A1 keyboard issue

Postby NoDirection » 01 Feb 2018, 09:54

I have also noticed "unexpectedly silencing shortly after selecting a new performance" - especially if I have Nord Sound Manager Active on my MacBook - but that is because of sync between A1 and Sound Manager when changing programs. This is something else - Is there two MIDI cables connected in your demo? Does the same error happen when you take out all MIDI cables? - In case it does - there is something seriously wrong with your unit... Are you running the latest OS 1.34?
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Re: A1 keyboard issue

Postby artofmoog » 02 Feb 2018, 01:20

NoDirection wrote:I have also noticed "unexpectedly silencing shortly after selecting a new performance" - especially if I have Nord Sound Manager Active on my MacBook - but that is because of sync between A1 and Sound Manager when changing programs.


Oh, good point! Yes, it probably was also running in the background, even though I wasn't using it. When I was using the DAW, I was also using that... Thank you.
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